Hi, I’m
Amy Cook
Appleton,WI
Summary
Results-driven operations management professional with proven track record in streamlining processes and driving efficiency. Strong focus on team collaboration and adaptability, ensuring reliable performance in dynamic environments. Skilled in strategic planning, resource allocation, and project management. Known for leadership, communication, and problem-solving abilities to achieve organizational goals.
Overview
11
years of professional experience
Work History
Navitus Health Solutions
Prior Authorization Supervisor
07.2023 - Current
Job overview
- Organizing and supervising the daily operations of the Prior Authorization process and staff
- Daily use of strong verbal and written communication skills
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Analyzed operational metrics to identify areas of opportunity for process improvements, leading to cost savings and enhanced workflows.
- Enhanced communication between departments through the implementation of regular team meetings and cross-functional collaboration initiatives.
- Utilization of 3D reporting for supportive data collection, interpretation, and presentation
- Power BI, Power Point, Excel, Word intermediate to advanced skills
- Facilitated change management initiatives within the organization to drive consistent adaptation of new strategies and technologies.
- Managed team, driving productivity and reducing process lags by training staff in best practices and procedures.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Spearheaded process improvement projects aimed at maximizing operational efficiencies through automation, system enhancements, or procedural adjustments.
Navitus Health Solutions
Associate Product Manager – Workforce Management
08.2019 - 07.2023
Job overview
- Improved operations efficiency by optimizing workforce scheduling and resource allocation.
- Experienced in Alvaria, Community, Nice, Calabrio scheduling platforms
- Streamlined processes within the department, reducing operational delays and increasing overall performance levels.
- Provided ongoing support to internal teams regarding product functionality, features, and best practices.
- Managed vendor relationships to ensure timely delivery of high-quality components and materials.
- Run and review volume forecasts, shrinkage analysis reports, headcount requirements, new hire/modified shift requirements, and average handle time analysis to ensure accurate scheduling.
- Accurately Review and adjust timecards for hourly employees using Timekeeping Software ADP
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Standard Operating Procedure creation and management
- Collaborate with department leadership to understand all possible impacts to volume and staffing.
- Measure accuracy of forecasts on both short term and long-term basis. Meet established forecast accuracy goals.
- Review staffing forecasts on a daily, weekly, etc. basis and proactively address staffing concerns.
- Monitors volume demand throughout the day in real time and flexes workforce accordingly.
- Identify need for departmental reports for individual and unit performance metrics and submit requests for enhancements; see through to production.
ThedaCare Regional Medical Center
Workforce Planner
07.2014 - 08.2019
Job overview
- Optimized schedules, forecasts, and other tools to present to management.
- Managed 50+ employees to reduce workflow stoppage and achieve on-time project completion.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Liaised between multiple business divisions to improve communications.
- Intraday management of multiple therapists and inpatient admissions
- Run Capacity vr Demand
- Perform key administrative duties
- Coach therapists on production
- Promoted employee engagement through the development of recognition programs, team-building events, and open channels for feedback.
- Conducted regular performance evaluations for team members, providing constructive feedback and setting clear expectations for future success.
- Collaborated with HR partners on talent acquisition efforts by identifying skill gaps within the existing workforce and sourcing suitable candidates accordingly.
- Oversaw daily operations, troubleshooting issues as they arose while maintaining focus on long-term strategic initiatives that fostered sustained growth within the department.
Education
Project Management Institute
Certification from Certified Associate in Project Management
06.2024
University Overview
- Professional Development: Six Sigma Lean Green Belt Certified
University of Wisconsin – OshkoshOshkosh, WI
Bachelor of Arts from Organizational Administration
06.2015
University of Wisconsin Fox ValleyMenasha, WI
Associate of Arts and Science from Psychology
06.2013
Skills
- Talent development
- Goal oriented
- Process improvement
- Innovative thinking
- Decision-making
- Quality assurance
- Strategic planning
- Data analysis
- Change management
- Project management
- Workflow optimization
Timeline
Prior Authorization Supervisor
Navitus Health Solutions
07.2023 - Current
Associate Product Manager – Workforce Management
Navitus Health Solutions
08.2019 - 07.2023
Workforce Planner
ThedaCare Regional Medical Center
07.2014 - 08.2019
University of Wisconsin – Oshkosh
Bachelor of Arts from Organizational Administration
University of Wisconsin Fox Valley
Associate of Arts and Science from Psychology
Project Management Institute
Certification from Certified Associate in Project Management
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