Amy Cook
Beckley
Summary
Dynamic Lead Therapist at FMRS Healthcare Systems with expertise in cognitive behavioral therapy and crisis intervention. Enhanced patient outcomes through individualized treatment plans and effective collaboration with interdisciplinary teams. Recognized for building strong therapeutic relationships, fostering client empowerment, and improving overall patient satisfaction through empathetic communication and strategic goal setting.
Overview
36
36
years of professional experience
Work History
Lead Therapist
FMRS Healthcare Systems
11.2021 - Current
- Streamlined therapy sessions by effectively managing caseloads and prioritizing high-need patients.
- Collaborated with interdisciplinary teams to create well-rounded treatment approaches addressing various aspects of patient care.
- Led group therapy sessions focusing on diverse topics such as coping skills, stress management, and emotional regulation.
- Managed complex cases involving multiple mental health conditions, tailoring interventions to address the unique challenges of each patient effectively.
- Enhanced patient progress by implementing individualized treatment plans tailored to specific needs.
- Conducted thorough intake interviews, gathering crucial information for accurate diagnoses and personalized treatment planning.
- Organized case conferences with multidisciplinary teams developing holistic approach towards patient''s mental health treatment plan.
- Maintained detailed documentation of patient progress, ensuring accurate data tracking and clear communication with other healthcare professionals.
- Effectively managed crises situations arising from client''s mental health emergencies ensuring their safety as well as others around them.
- Ensured compliance with ethical guidelines and professional standards in all therapeutic practices consistently demonstrating professionalism in every aspect of work conducted.
- Facilitated strong rapport-building with patients through active listening, empathy, and mutual respect leading to improved engagement during therapy sessions.
- Increased staff efficiency by providing ongoing training and mentoring to junior therapists.
- Evaluated therapy effectiveness by regularly monitoring progress, adjusting strategies as needed for optimal outcomes.
- Assisted clients in developing realistic goals and action plans to achieve desired outcomes, empowering them to take charge of their mental health journey.
- Improved overall patient satisfaction with consistent communication and collaboration among team members.
- Documented patient information, treatment plans, and patient responses.
- Provided individual and group therapy sessions to patients suffering from mental health issues.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Developed strategies to help patients cope with stress and anxiety and build resilience.
- Guided clients in development of skills and cognitive behavioral therapy techniques.
- Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
- Maintained client confidentiality to protect patient privacy.
- Utilized evidence-based techniques to deliver successful treatment.
- Attended continued education sessions to maintain professional standards and stay up-to-date with new developments.
- Helped clients work through emotional and psychological issues in both individual and group therapy sessions.
- Provided crisis intervention to support clients during times of urgent need.
- Conducted follow-up assessments to monitor clients' progress and adjust treatment plans as necessary.
- Addressed cultural and diversity issues to provide clients with culturally responsive care.
Counselor 2
Beckley Comprehensive Treatment Center
06.2020 - 11.2021
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
- Designed culturally-sensitive interventions tailored to each client''s background and experiences.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Conducted comprehensive assessments to identify client needs and appropriate therapeutic interventions.
- Guided clients in development of personal goals and strategies for achieving them.
- Fostered supportive environment, enabling clients to openly discuss their feelings and experiences.
- Led psychoeducational groups to increase awareness and understanding of mental health issues.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
Bakery Supervisor
Wal-Mart Supercenter
04.2005 - 06.2020
- Increased customer satisfaction by maintaining a clean and organized workspace.
- Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
- Greeted customers, answered questions and provided great customer experiences.
- Reduced waste by closely monitoring inventory levels and implementing proper rotation techniques.
- Controlled food costs and managed inventory.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Performed opening and closing duties for department.
- Evaluated employee performance, identifying areas for improvement and providing constructive feedback as needed.
- Implemented Wal-Mart and state health department regulations and visits.
Assisstant Manager
Shoney's Restaurant
04.1990 - 03.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily operations to maintain store cleanliness and organization.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Education
Master of Arts - Psychology
University of Arizona Global Campus
San Diego, CA08-2021
Bachelor of Arts - Applied Behavioral Science
Ashford University
San Diego, CA11-2019
Skills
- Post-traumatic stress disorder treatment
- Motivational interviewing
- Individual therapy
- Cognitive behavioral therapy
- Schizophrenia treatment
- Behavioral assessment
- Anger management
- Group therapy
- Obsessive-compulsive disorder treatment
- Bipolar disorder treatment
- Grief and loss counseling
- Psychodynamic therapy
- Personality disorder treatment
- Substance abuse treatment
- Anxiety and depression treatment
- Patient monitoring
- Patient documentation
- Electronic charting
- One-on-one support
- Client relations
- Client confidentiality
- Crisis intervention
- One-on-one sessions
- Intervention planning
- Behavior modification
- Documentation requirements
- Community education
- Progress assessment
- Treatment Planning
- Progress assessments
- Progress evaluations
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Suicide prevention
- Patient care
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- HIPAA compliance
- Adaptability and flexibility
- Verbal and written communication
- Conflict resolution skills
- Clinical documentation
- Professional ethics
- Self motivation
- Interpersonal skills
- Goal setting
- Professionalism
- Documentation and reporting
Timeline
Lead Therapist
FMRS Healthcare Systems
11.2021 - Current
Counselor 2
Beckley Comprehensive Treatment Center
06.2020 - 11.2021
Bakery Supervisor
Wal-Mart Supercenter
04.2005 - 06.2020
Assisstant Manager
Shoney's Restaurant
04.1990 - 03.2005
Master of Arts - Psychology
University of Arizona Global Campus
Bachelor of Arts - Applied Behavioral Science
Ashford University