Amy Cook
Lombard,IL
Summary
Professional with significant experience in healthcare support, prepared to contribute effectively to patient care services. Expertise in assisting with daily living activities, ensuring patient comfort, and maintaining medical records. Strong focus on team collaboration, adaptability to changing needs, and delivering reliable, high-quality care. Skilled in communication, empathy, and time management, essential for providing compassionate and efficient support.
Overview
10
10
years of professional experience
Work History
Dsp
Sevita
Mount Prospect, IL
01.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to medical and dental appointments to provide support.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance to staff.
- Educated clients and family members on relevant topics to support independent living.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
Patient Safety Technician
Northwestern Medicine
05.2023 - 12.2024
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Helped other staff with patient transfers by moving patients between departments.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Warmly greeted patients and visitors and made each feel welcome.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Followed sanitary and safety regulations to properly collect and dispose of medical waste.
- Helped patients complete activities of daily living.
- Performed daily bedside rounds to check on patient status, well-being, and pain levels.
- Supported patients in bathing, dressing and grooming for promotion of health and cleanliness.
- Checked patient rooms for adequate linens and supplies and restocked as necessary.
- Checked patient vital signs, weight and pain levels for documentation purposes.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Completed necessary reports and documentation on time and to specifications.
- Monitored patient progress and reported changes to healthcare professionals.
- Answered patient inquiries and provided information about healthcare services.
Care Giver / Individual Crisis Specialist
Ucp Seguin Of Greater Chicago
04.2016 - 05.2023
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
- Monitored progress and documented any patient health status changes to keep healthcare team updated.
- Performed basic household chores, including washing floors, washing dishes, vacuuming, laundry , garbage disposal and dusting.
- Kept close eye on behavior and emotional responses of clients, consulting with supervisor to address concerns and protect each person from any harm.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
Patient Sitter
AMITA Health
12.2020 - 01.2022
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Warmly greeted patients and visitors and made each feel welcome.
- Cleaned, sanitized and moved hospital equipment.
- Responded to emergency situations to help with lifting and transporting patients.
- Helped patients complete activities of daily living.
- Provided physical support to patients through diverse types of mobility assistance.
Environmental Services Housekeeper
Mount Sinai Hospital Chicago
10.2020 - 10.2021
- Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Replaced pharmacy waste, sharps and biohazard containers when full to decrease risks to hospital staff, patients and families.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Practiced established infection control methods to reduce risks to patients, families and medical staff.
- Cleaned and stocked Number rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Operated power equipment tools such as backpack vacuums for up to Number hours per shift.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Verified cleanliness and organization of storage areas and carts.
- Trained new Job titles on all departmental procedures and provided assistance in finding necessary Type items and cleaning supplies.
- Operated Equipment and used chemicals by following all safety protocols and procedures to avoid burns and injuries.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Slid beds, sofas and Type furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Worked on team of Number staff members to service Number Type rooms daily.
- Removed waste paper and other trash from premises to designated area.
- Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Established and maintained clean and comfortable environments in Type buildings by vacuuming, cleaning windows and dusting.
- Kept building entryway glass clean and polished for professional presentation.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Documented and reported all necessary facility and building repairs observed.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Mail Handler
USPS
05.2020 - 10.2021
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Helped customers by carrying oversized parcels inside residences.
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Minimized errors in mail distribution, carefully examining labels and barcodes to ensure accurate routing.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Enhanced customer satisfaction, addressing inquiries regarding mail status or issues in a professional manner.
- Utilized automated equipment for faster sorting, reducing manual labor requirements and increasing accuracy rates.
- Assisted in the training of new employees, sharing best practices for effective mail handling procedures.
- Expedited bulk mailing projects by efficiently preparing materials for shipment according to postal regulations.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
Grocery Clerk
Jewel Osco
01.2020 - 09.2020
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Stayed current on available products, store promotions and customer service policies to better shoppers.
- Assisted customers with price checking and finding requested items in store.
- Maintained compliance with all health code standards.
- Maintained safe, neat and clean working environment at all times.
- Provided excellent customer service by offering assistance with locating or retrieving requested merchandise.
- Cleaned and sanitized equipment, tools and work surfaces.
- Trained and led team of Number department team members.
- Removed trash, swept and mopped floors for professional appearance.
- Processed customer orders through POS system, ensuring accurate identification and input of codes for extensive produce items.
- Helped customers get groceries to vehicles.
Bakery Clerk
Jewels Osco
02.2016 - 04.2019
- Arranged bakery displays to showcase goods in attractive manner and drive product sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Monitored counter and display inventory, replacing stock and requesting new product from kitchen to keep areas well-stocked for maximum sales.
- Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
- Wrapped, boxed and weighed bakery department products.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Developed new products based on seasonal ingredients, holidays and dessert trends.
Day Program Assistant
Rimland Services
Des Plaines, IL
03.2024 - 04.2026
- Assisted in the coordination of community outings for increased socialization and life skill development.
- Documented client progress systematically, providing valuable feedback to case managers and support teams.
- Enhanced participants'' well-being by developing individualized plans and goal-setting activities.
- Assisted in creating a structured schedule for daily routines that facilitated participants'' engagement in meaningful activities.
- Adapted activities to accommodate individual needs while still promoting inclusivity within the group setting.
- Facilitated group activities that promoted social interaction, teamwork, and communication among participants.
- Maintained compliance on record-keeping requirements.
- Maintained a clean and organized program space, ensuring that all equipment and materials were readily accessible for daily use.
- Developed strong rapport with clients by demonstrating empathy, active listening, and genuine interest in their needs and goals.
- Maintained accurate records of attendance, incident reports, and medication administration as required by regulatory agencies.
- Enhanced program operations with quality administrative support and communication with stakeholders.
- Communicated regularly with family members to provide updates on participant progress and address any concerns or questions they may have had about the day program experience.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted learning and social development through structured and unstructured playtime.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Provided support and guidance to children in conflict resolution.
- Ensured client safety through effective monitoring and supervision during program activities.
- Produced reports and distributed to program management.
Education
No Degree - Clinical Medical Assistant
Chicago School of Phlebotomy
Naperville, IL04.2026
High School Diploma -
West Town Academy
Chicago, IL06.2013
Skills
- Community integration
- Progress documentation
- First aid and safety
- Patient care
- Behavioral management
- Strong communication skills
- Project planning
- Reliable
- Developing menus
- Professional and mature
- Strong problem solver
- Housekeeping
- Highly organized
- Communication skills
- Flexible
- Team Player
- Patient monitoring proficiency
- Heavy Lifting
- Decision-Making
- Critical Thinking
- Problem-solving aptitude
- Organizational Skills
- Problem-solving abilities
- Time management abilities
- Medication Administration
- Multitasking Abilities
- Vital Sign Monitoring
- Reliability
- Goal Setting
- Excellent Communication
- Patient Safety
- General Housekeeping
- Teamwork and Collaboration
- Customer Service
- Emergency Procedures
- Vital signs monitoring
- Patient confidentiality
- Medical terminology
- Patient greeting
- Document filing
- Conflict resolution
Timeline
Day Program Assistant
Rimland Services
03.2024 - 04.2026
Patient Safety Technician
Northwestern Medicine
05.2023 - 12.2024
Dsp
Sevita
01.2023 - Current
Patient Sitter
AMITA Health
12.2020 - 01.2022
Environmental Services Housekeeper
Mount Sinai Hospital Chicago
10.2020 - 10.2021
Mail Handler
USPS
05.2020 - 10.2021
Grocery Clerk
Jewel Osco
01.2020 - 09.2020
Care Giver / Individual Crisis Specialist
Ucp Seguin Of Greater Chicago
04.2016 - 05.2023
Bakery Clerk
Jewels Osco
02.2016 - 04.2019
No Degree - Clinical Medical Assistant
Chicago School of Phlebotomy
High School Diploma -
West Town Academy