Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Cookerly

Safety and Compliance
Columbus,Ohio

Summary

I am a Compliance Manager focused on minimizing company liability by keeping all records, processes and training in full compliance with established standards and legal requirements. I am a quality-driven and hardworking individual with proven skills in spotting issues, developing resolutions and implementing corrective actions. I wish to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals. I am a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level compliance position. Ready to help team achieve company goals. I am a detail-oriented team player with strong organizational skills. With an ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Safety and Compliance Lead

STG Logistics
05.2017 - Current
  • Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
  • Visited terminals and office facilities to learn and teach on Safety and Compliance.
  • Addressed non-compliance issues and employees with Processing officer and suggested remediation.
  • Supervised the Processing Team on application compliance measures...accidents, traffic tickets, drug offenses, criminal history.
  • Processed learning tools for both the application processing Team and Compliance team. Training manuals and SOPs on all processes for processing and Compliance.
  • Facilitated training for 15-20 employees.
  • Addressed non-compliance issues and employees with Processing Manager officer and suggested remediation.
  • Performed regular compliance reviews and audits, identifying non-compliance issues.
  • Devised and maintained compliance recordkeeping processes to support initiatives.
  • Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
  • Developed compliance training initiatives and materials, educating staff on regulations.
  • Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
  • Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
  • Addressed non-compliance issues and employees with the processing manager and suggested remediation.

Accessorial Specialist

STG Logistics
04.2015 - 04.2017
  • Generated reports detailing findings and recommendations.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed and managed relationships with key clients and partners to drive growth.
  • Gathered, organized and input information into digital database.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Analyzed marketing data and trends to identify opportunities for improvement.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Responsible for billing accessorial charges for excessive driver delays implemented by shippers and consignees.

Customer Support Specialist

STG Logistics
04.2010 - 04.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Served customer account and technical needs across 100
  • + daily calls, consistently meeting productivity and quality targets.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

General -

Mayfair High School
Bellflower, CA
06.1983

Skills

  • Contractor Safety
  • Safety Behaviors
  • Customer Focus
  • Leader
  • Team Support
  • Microsoft Office
  • Multi-Tasker
  • Creative

Timeline

Safety and Compliance Lead

STG Logistics
05.2017 - Current

Accessorial Specialist

STG Logistics
04.2015 - 04.2017

Customer Support Specialist

STG Logistics
04.2010 - 04.2015

General -

Mayfair High School
Amy CookerlySafety and Compliance