Amy Cooper
Dunn,NC
Summary
Experienced nursing professional with expertise in referral management, care coordination, and specialty referrals. Resolves complex access issues, supports providers, and helps reduce delays in patient care across civilian and military settings.
Overview
16
16
years of professional experience
Work History
Registered Nurse, Primary Care
Department Health Agency
Fort Bragg, North Carolina
09.2010 - Current
- Resolved complex referral issues for ordering providers and Humana, reducing patient care delays and enhancing outcomes in civilian and military healthcare settings.
- Served as a resource for peers on referral protocols, applying clinical criteria, specialty referral guidelines, and utilization management policies.
- Supported coworkers with referral processing and advocated for patient access to specialized care.
- Administer comprehensive patient assessments to determine individual care needs.
- Deliver compassionate support to patients and families throughout treatment processes.
- Educate patients on health management and treatment options to promote understanding.
- Facilitate open dialogue with patients to address concerns and enhance care experience.
- Engage in multidisciplinary meetings to coordinate patient care and optimize outcomes.
- Share critical patient information with team members to ensure continuity of care.
- Collaborated with physicians, case managers, and public health staff to develop comprehensive care plans.
- Maintained infection control, safety, and privacy standards in clinical settings.
- Facilitated referrals for specialty consultations based on clinical presentations.
Education
Bachelor of Science - Nursing
Liberty University
Lynchburg, VA03-2015
Associate of Science - Nursing
Fayetteville Technical Community College
Fayetteville, NC05-2008
Skills
- Referral management
- Care coordination
- Specialty referrals
- Care navigation
- Effective communication
- Problem resolution
Timeline
Registered Nurse, Primary Care
Department Health Agency
09.2010 - Current
Bachelor of Science - Nursing
Liberty University
Associate of Science - Nursing
Fayetteville Technical Community College