Amy Cordell

• Catastrophic Complex Case Management; Through telephonic and face to face meetings,in client homes,alcohol /drug rehabilitation centers, eating disorder programs,dental offices,medical clinics and hospitals.
• Utilized Motivational Interviewing, to assess patient needs,treatment options, develop care plans, as well as health goal progress, for clients at high risk for untreated behavioral health,substance use disorder, and declining medical diagnosis.
• Educated clients about multiple health conditions, medications and self-care techniques.
• Displayed strong empathetic telephone etiquette by effectively handling crisis interventions and difficult calls.
• Linked clients with social services, health care providers and governmental agencies to help client reclaim individual autonomy.
• Advocated for clients within healthcare plan and during case manager provider contact.
• Assisted with applications for government benefits such as prior authorizations for treatments and Social Security Disability Insurance.
• Coordinated transportation services for clients who lacked access to reliable transportation.
• Adhered to ethical principles and standards to protect clients' confidential information.
• Maintained accurate case records and documentation according to agency guidelines.
• Participated and Presented cases in interdisciplinary team meetings to discuss treatment options.
• Developed rapport,sense of community and team work with fellow colleagues through camaraderie,trust,and rapid responses to emails, and inquiry calls.
• Simultaneously Utilized multiple computer applications,monitors,and problem solving techniques.

• Facilitated client admission by obtaining insurance authorization,orientation to appropriate program, completing assessment of past and current behavioral health,substance use and medical treatments to achieve accurate care planning, appropriate MD and therapist assignments, and discharge planning.
• Ongoing Utilization Reviews with third party payers for reimbursement and client's continued participation in the program.
• Built trusting and efficient relationships with patients,therapists,management,and doctors.
• Daily rounds with medical and psychiatric doctors, providing ongoing report of patient issues. Following orders per Dr instructions.
• Addressed ongoing patient and family concerns,through one to one meetings with patient and families.
• Led daily educational patient group presentations.
• Participated and presented pertinent information in team meetings with all dischiplines.
• Facilitated discharge by setting follow up appointments, assisting in transfers to other treatment programs, ensuring post discharge safety, and calling pharmacy with Dr orders for discharge medications.
• Demonstrated knowledge and clinical expertise to effectively achieve optimal patient outcomes.

• Facilitated admission process for new clients to document accurate EMR, including behavioral health and medical history as well as current health data.
• Obtained insurance authorizations for admission to facility.
• Fostered trust with clients by one to one interaction, attending groups along side clients as well as leading group educational sessions.
• Developed care plans to assist patient with goal setting.
• Actively participated in daily interdisciplinary treatment team meetings.
• Facilitated optimum patient outcomes by offering empathetic and patient nursing care.
• Able to handle chaotic environment with calm reassuring demeanor.
• Completed all continuing education and met assigned deadlines.

• Obtained medical insurance authorizations by applying interqual criteria.
• Responsible for ongoing insurance reviews with third party payers.
• Prioritized patient needs based on resource availability and appropriate level of care.
• Facilitated coordination of care between various healthcare services during medical inpatient hospitalization and discharge.
• Maintained positive relationships with interdisciplinary team.
• 75% of experience in Utilization Review was in the Emergency Room where In patient or observation status orders were to be accurate pertaining to Interqual criteria and Medicare standards.
• Met with,assessed and provided education for emergency room patients and families to coordinate and arrange for appropriate discharge destination as well as carried out Dr orders for safe and successful discharge care.

Applied clinical expertise by:

• Assisting in OR with C-section and infant care immediately following procedure.
• Training in infant life support and emergency responses for medically unstable infants and mothers.
• Close monitoring and thorough ongoing assessments of mother and newborns.
• Provided a safe reassuring environment and exhibited patience and empathy for family bonding or infant demise situations.
• Calm during emergent situations.
• Parent education regarding infant care,lactation, Dr orders for mother's healing process to promote a positive experience and recovery.
• Facilitated discharge and provided needed aftercare resources.
• Advocated for patients by supporting and respecting basic rights, values, and beliefs.

• Provided direct patient care,stabilization,and ongoing interventions per physician orders.
• Built cooperative relationships with patients,families, and all interdisciplinary staff.
• Facilitated educational therapeutic group discussions.
• Practiced handle with care de-escalation techniques per hospital protocol.
• Managed substance use disorder patients including detox processes.
• Provided safe, therapeutic,and empathetic environment by being a mindful listener and communicating patient needs to appropriate care team members.
• Administered medications per MD orders and assessed closely for any adverse reactions.
• Participated in thorough reporting between all disciplines and accurate EMR documentation.
• Completed all continuing education and met deadlines.

• Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
• Maintained thorough, accurate and confidential documentation in electronic medical records.
• Provided emotional support to patients dealing with difficult diagnoses or lifestyle changes.
• Monitored and managed various treatment and care interventions.
• Administered oral, IV and intra-muscular medications and monitored patient reactions.
• Reviewed lab values for accuracy prior to administering prescribed medications.
• Provided patient care plans in accordance with physician orders and established nursing protocols.
• Monitored patients after surgery, answered questions and provided home care strategies.
• Advocated for patients by supporting and respecting basic rights, values, and beliefs.
• Administered Chemotherapy to oncology patients per orders.
• Assigned to orient new staff, medical and nursing students, and MDs.