Amy Cords
Portland,Oregon
Summary
I am an excellent customer service and public relations specialists.
I thoroughly enjoyed serving and the restaurant environment when I was in it. Having my own food company has been incredibly beneficial to build confidence, time management skills and enhance my customer service abilities.
Overview
23
23
years of professional experience
Work History
Self Employed
ManJa Creations Artisan Food Co. , LLC
01.2019 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Purchased food and cultivated strong vendor relationships.
Fine Dining Server
Lon's At The Hermosa Inn
08.2006 - 07.2008
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for smooth flow of guests and orders.
- Rolled silverware, set up tables and polished glassware and silverware.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Server
The Biltmore Hotel
09.2006 - 06.2007
- I worked in both the Main Pool area from 8am - 4pm and the Main Hotel Bar area from 5p.m.-2a.m. 6 Days/week
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server / Bartender / Cocktail Server
The Wild Ginger Asian Fusion Restaurant
09.2000 - 03.2002
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
Education
No Degree - Political Science / Government Communications
Arizona State University
Tempe, AZAssociate of Arts - Political Science & Government Communications
Highline College
Seattle, WA05.2004
High School Diploma -
Battle Ground High School
Battle Ground, WA06.1997
Skills
- Computer Skills
- Research
- Decision-Making
- Data Management
- Self-Directed
- Calm Under Pressure
- Active Listening
- Self-Motivated
- Customer Relations
- Cultural Awareness
Languages
American Sign Language
Professional Working
Timeline
Self Employed
ManJa Creations Artisan Food Co. , LLC
01.2019 - Current
Server
The Biltmore Hotel
09.2006 - 06.2007
Fine Dining Server
Lon's At The Hermosa Inn
08.2006 - 07.2008
Server / Bartender / Cocktail Server
The Wild Ginger Asian Fusion Restaurant
09.2000 - 03.2002
No Degree - Political Science / Government Communications
Arizona State University
Associate of Arts - Political Science & Government Communications
Highline College
High School Diploma -
Battle Ground High School
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