Amy Corn
Portland,CT
Summary
Proven leader in facility oversight and staff training, adept at enhancing operational efficiency and employee performance at StoneyBrooke Residential Services. Excelled in budget administration and crisis intervention, achieving significant improvements in compliance and safety protocols. Demonstrates exceptional family relations and financial management skills, driving positive outcomes and exceeding employer expectations.
Overview
23
23
years of professional experience
Work History
House Manager for Intellectual Disabilities
StoneyBrooke Residential Services
12.2017 - 04.2024
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Assisted residents with daily hygiene and living tasks.
- Supervised residents and staff preparing meals, handling chores and provided constructive feedback. Also helping staff prepare the meal when needed.
- Oversaw budget to manage expenditures and control costs.
- Monitored staff performance and provided feedback to employees and owners of the company.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Scheduled employees weekly.
- Prioritized and delegated tasks. Follow up to ensure completion.
- Recommended or arranged for repair work for the home.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Established and enforced safety protocols and guidelines for staff.
- Coordinated with many providers for appointments.
- Developed and maintained comprehensive inventory system to track medication and supplies.
- Trained and mentored new staff.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Writing important documents that need state approval.
- Filed all paperwork in designated place.
Pastimes Sports Bar
Lead Bartender
09.2015 - 09.2020
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supported needs of several person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Experienced with Keno and video poker.
Education
Baker City High School
Baker City, ORSkills
- Facility Inspections
- Calendar Management
- Appointment Coordination
- Cleaning proficiency
- Behavior Modeling
- Grocery shopping
- Event Planning
- Budget Adherence
- Budget Administration
- Budgeting expertise
- Financial Management
- Maintenance and repair management
- Emergency Response
- Wine Knowledge
- Personal Shopping
- Guest Relations
- Facility Oversight
- Employee Scheduling
- First Aid Training
- Staff Training
- Crisis Intervention
- Safety Management
- Transportation Arrangements
- Fitness instruction
- Maintenance Coordination
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceTimeline
House Manager for Intellectual Disabilities
StoneyBrooke Residential Services
12.2017 - 04.2024
Pastimes Sports Bar
Lead Bartender
09.2015 - 09.2020
Baker City High School
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