Amy Cornell
New Braunfels,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I am only seeking Remote/WFH options at this time.
Overview
5
5
years of professional experience
Work History
Co-Owner and Business Manager
Champion Landscaping LLC.
08.2021 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw office operations for organization by processing vital documentation, and authorization for services.
- Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Drafted invoices for completed work.
Licensed Life Insurance Agent
American Income Life Insurance Company
01.2021 - 08.2021
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Promoted life insurance, and Last Will products and services using upselling and other sales strategies.
- Met with customers to provide information about available products and policies.
- Maintained high standards of customer service by building relationships with clients.
Receptionist/Office Manager/Front Desk Manager
Concise Property Services
02.2016 - 04.2018
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
Office Manager
The Next Level Foundation And Remodeling
11.2014 - 01.2016
- Coordinated special projects and managed schedules.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Education
High School Diploma -
Canyon Lake High School
Fischer, TX05.2015
Skills
- Client Relationship Management
- Verbal and Written Communication
- Problem Anticipation and Resolution
- Lead Generation
- Sales and Marketing
- Project Management
- Customer Relations
- Office Reception
- Documentation
Timeline
Co-Owner and Business Manager
Champion Landscaping LLC.
08.2021 - Current
Licensed Life Insurance Agent
American Income Life Insurance Company
01.2021 - 08.2021
Receptionist/Office Manager/Front Desk Manager
Concise Property Services
02.2016 - 04.2018
Office Manager
The Next Level Foundation And Remodeling
11.2014 - 01.2016
High School Diploma -
Canyon Lake High School
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