Amy Cornetta
Hanson,MA
Summary
Distinguished at CVS Pharmacy for elevating patient care and streamlining pharmacy operations, I leveraged problem-solving skills and team collaboration to enhance service quality. Recognized for proficiency in insurance billing and exceptional customer service, I significantly contributed to reducing prescription wait times, ensuring patient satisfaction and operational efficiency.
Offering strong foundation in customer service and teamwork, eager to learn and excel in pharmaceutical environment. Brings ability to quickly grasp pharmaceutical concepts and apply precise data entry skills. Ready to use and develop attention to detail and communication skills.
Overview
31
31
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
03.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Pharmacy Technician
Bemis Drug Co. Inc.
01.1994 - 01.2021
- Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
- Optimized workflow within the pharmacy by assisting with order fulfillment, shipping, receiving, and stocking procedures.
- Promoted a safe work environment by adhering to strict safety protocols when handling hazardous materials and disposing of expired medications.
- Assisted in reducing medication errors through meticulous attention to detail when labeling prescription bottles.
- Served as a reliable resource for both colleagues and patients regarding drug information inquiries and clarification requests.
- Expedited prescription refills by promptly contacting healthcare providers for authorization, ensuring medication continuity for patients.
- Streamlined pharmacy operations by effectively collaborating with pharmacists, healthcare providers, and other team members.
- Educated patients on proper medication storage techniques to ensure optimal drug efficacy and safety.
- Improved customer satisfaction by providing friendly and knowledgeable assistance in selecting over-the-counter medications.
- Enhanced patient care by accurately filling prescriptions and verifying medication dosages.
- Delivered exceptional customer service by addressing patient inquiries in a timely and professional manner, fostering lasting relationships with clientele.
- Increased efficiency in prescription processing through proficient use of pharmacy management software systems.
- Reduced wait times for customers by efficiently processing insurance claims and managing pharmacy inventory.
- Addressed patient concerns with empathy, providing clear explanations of medication usage, side effects, and potential interactions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Education
High School Diploma -
Cardinal Spellman High School
Brockton, MA05-1992
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Answering customer questions
- Insurance billing
- Insurance verification
- Prescription filling
- Healthcare regulations
- Medicare and medicaid process
- Patient education and counseling
- Billing support
- Resolving customer issues
- Customer service
- Data entry
- Insurance processing
- Certified pharmacy technician (cpht)
- Resolving complaints
- Medical insurance claims processing
- Confidentiality practices
- Creative thinking
- Workflow optimization
- Drug utilization review
- FDA drug safety guidelines
Timeline
Pharmacy Technician
CVS Pharmacy
03.2021 - Current
Pharmacy Technician
Bemis Drug Co. Inc.
01.1994 - 01.2021
High School Diploma -
Cardinal Spellman High School