Talent Acquisition, Human Resources, Operations, Customer Support Professional. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Senior Recruiter
Dignity Health/CommonSpirit Health
08.2022 - 12.2023
Participated in numerous national recruiter workgroups including Imaging/Radiology, Leadership, and Veteran’s Hiring Committee
Managed 50-80 requisitions at a time
Recruited a variety of skillsets including nursing, information technology (IT), administrative/customer service, imaging, dietitians, therapy/rehab, social workers, facilities engineering, pharmacy, and management/director level roles
Conducted salary analysis and provided salary recommendations for non-represented positions
Prepared and delivered offers in accordance with Dignity Health and CBA guidelines
Assisted and supported multiple teams- Dignity Health Medical Foundation (DHMF), Greater Sacramento Division (GSD), and Managed Services Organization (MSO)
Participated and provided input/feedback for special projects (New Hire Survey updates, new TA Training modules etc).
Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
Provided exceptional support to candidates throughout the interview process, leading to positive feedback and increased offer acceptance rates.
Assisted hiring managers in creating accurate job descriptions that accurately reflected role requirements and attracted qualified applicants.
Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
Emphasized job benefits and perks to applicants to improve organization's attractiveness.
Coordinated schedules to arrange management interviews with applicants.
Collaborated with HR leadership regarding candidate salary determinations.
Advised managers on best practices to maintain compliance with applicable laws.
Operations Manager
GrowthWise Search Partners
05.2022 - 07.2022
Participated in and performed client intake meetings for new roles, leading the client through a consulting focused step by step discovery process
Wrote job description ad slicks using Firm proprietary methods
Led kick off meetings with recruiter(s) and coordinator to knowledge transfer about client needs for specific roles in order for recruiter to begin active work (sourcing & screening) on the role
Followed up with clients about outstanding items (ie: candidate presents, deliverables and feedback)
Checked in with clients to proactively provide status updates and to monitor client satisfaction, ensuring that clients were always receiving white glove service
Managed client distribution list for marketing mailers, in collaboration with business coordinator
Ensured that client files in the ATS system are up to date at all times – the status of the file was current, all candidate tiles were up to date and in the right stages and placed in order to effectively provide status updates
Maintained awareness of hours incurred on client engagements, collaborating with recruiting team about hours incurred, project planning to ensure client service is provided within budgeted retainer hours
Act as mentor to recruiting team
Assist with candidate phone screens, interview prep, offer negotiation.
Trained and guided team members to maintain high productivity and performance metrics.
Senior Recruiter
Capital Staffing
10.2017 - 05.2022
Oversight and account management for largest account. Grew account from local to national level, spanning 6 states
Handled requisition load of 30+ across various clients and industries
Developed and updated job descriptions and job specifications
Fostered positive candidate experiences through transparent communication throughout the recruiting process.
Contributed to the development and implementation of employer branding initiatives, positioning the company as an appealing workplace for prospective talent.
Assessed applicants' relevant knowledge, skills, soft skills, experience and aptitudes
Monitored and applied HR recruiting best practices
Acted as a point of contact for employees and clients for any and all questions/concerns/requests
Managed drug and background compliance
Monitored and managed company Facebook and LinkedIn pages.
Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
Conducted thorough candidate screenings, resulting in higher quality interviews and placements.
Led team meetings and calls as needed.
Technical Recruiter
Talentscale
07.2015 - 10.2017
Communicated regularly with Leadership to develop an individual recruiting strategy
Created attractive and effective job postings for the internet and other advertising mediums
Conducted in-depth interviews to evaluate, identify and summarize relevant experience and hard and soft skills to make hiring determination
Evaluated all relevant documentation including DD214's, Training Certificates, references, and resumes
Acted as a liaison between Talentscale and customers to troubleshoot and problem solve any customer or candidate related issues and inquiries
Handled field employee related issues such as coaching, counseling, and making determinations to end employees’ assignments and/or terminate their employment with Talentscale
Negotiated and communicated labor rates commensurate with employees’ experience to ensure the placement of the most qualified candidate
Actively marketed qualified field employees to new and existing customers.
Utilized out of the box thinking to source candidates for cutting edge companies seeking unique talent
Onsite Manager (Nor-Cal Beverage)
Nelson Staffing
08.2014 - 07.2015
Managed the recruiting, onboarding, off boarding, and maintenance of temporary workers at Nelson Sacramento’s largest client. Supported 3 shifts and across various sites (corporate, manufacturing, distribution, warehouse)
Audited daily time clock punches to ensure all time is accounted for and accurate. Collected paper timecards weekly for sites that do not have electronic time clock and enter into system for payment and invoicing
Attended client production and safety meetings weekly or as needed
Coached employees on attendance, dress code, behavior etc
Maintained relationships with client managers through open communication and great customer service
Partnered with Nelson and client HR departments to ensure all employee relation issues were resolved in a timely, professional and confidential manner
Provided recruiting and resume sourcing support to local branch office.
Program Coordinator (Apple Inc)
Volt Workforce Solutions
03.2014 - 05.2014
Handled time clock/timecard and payroll issues, training, and employee relations for high volume of employees
Acted as liaison and represented Volt and the client in a professional, courteous and knowledgeable manner
Ensured workplace safety for Volt employees
Followed proper reporting of workplace injuries
Provided counseling and coaching to client managers and employees
Maintained proper documentation of reasons for termination and shared information with delivery team for re-deployment and unemployment processing
Conducted on boarding processes including orientations and training
Customer Support Supervisor/Associate
Allegis Group (TEKsystems and Aerotek)
11.2006 - 03.2014
Oversaw and ensured operational compliance with policies and procedures
Supervised 2 field support personnel
Served as primary point of contact for field escalated issues involving internal and external customers and ensure ongoing service quality and consistency
Oversight of entire life cycle of consultant on boarding and off boarding including orientation, payroll, client compliance, travel and all off boarding activities
Provided guidance and direction (in partnership with corporate Human Resources) to 40 branch level employees in the interpretation and administration of personnel policies and procedures, assuring consistency and fairness in all employee relations.
Responsible for ensuring customers including, but not limited to contract employees, clients and local sales teams received superior human resource, payroll, and benefits support
Acted as primary liaison with our corporate office regarding all accounting related issues
Responsible for on boarding new employees including orientations, I9 compliance, and client compliance.
Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
Developed strong relationships with clients through consistent follow-ups on outstanding issues, ensuring timely resolutions and ongoing communication updates.
Education
High School Diploma -
Loretto High School
Sacramento, CA
Skills
Salary and Benefits Negotiations
Candidate Sourcing and Vetting
Talent Acquisition
Social Media Recruiting
Hiring Manager Collaboration
Passive Candidate Engagement
Boolean Search Techniques
Job Posting Optimization
Client Relationship Management
Training and Mentoring
Onboarding Process Management
Project Management
New Hire Orientations
Background Checks
Compensation Analysis
Human Resources Policies
Full Cycle Recruiting
Networking
Administrative Support
Cross-Functional Teamwork
Accomplishments
Achieved a 22.5% improvement in corporate operations scorecard within one quarter of promotion.
Experience sourcing and recruiting various skillsets across numerous industries including Healthcare, Aerospace & Aviation, Construction, Manufacturing, Engineering, Accounting/Finance, Fintech, E-commerce, Information Technology (IT)
Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Teams), Google Suite, Zoom, Skype, PeopleSoft/Oracle, Concur, Bullhorn, Crelate, iCIMS, Lawson, Infor, Adobe, Taleo, LinkedIn, Indeed, CareerBuilder, Monster, ZipRecruiter
References
References available upon request.
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