Amy Cota

• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Reconciled cash drawer and resolved discrepancies.
• Counted and packaged currency and coins.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Logged cashier's checks and other transactions to maintain accurate account records.
• Sold and cross-sold bank products to new and existing customers.
• Assisted customers with compromised debit cards and issued new credentials.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
• Educated customers on use of banking website and mobile apps.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Met customer call guidelines for service levels, handle time and productivity.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Assisted customers by answering questions and responding to inquiries

Stayed home to care for my 4 children.

• Greeted incoming guests with enthusiasm and pointed them towards various parts of the casino to promote customer satisfaction.
• Promoted all the current and upcoming promotions to guests.
• Assisted customers with signing up for Casino loyalty club cards and provided details about key benefits.
• Created a fun atmosphere.
• ACSC computer system.
• Worked as a team with fellow co-workers.
• Developed strong rapport with guests and created positive impression of the casino.

• Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
• Handled money, ticket and chips exchanges for customers.
• Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
• Counted cash and casino chips to accurately reconcile transaction reports.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Provided high quality Vip service.
• skillfully anticipated and addressed guest's service needs.
• Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
• Promoted and endorsed the company to bring in new business.
• Educated guests on daily specials and promotions.
• Welcomed guests with a personable attitude and smile.
• Off property events.