Amy Courts
Kountze,TX
Summary
Dynamic Correctional Officer with extensive experience , skilled in conflict resolution and crisis management. Proven track record of enhancing team efficiency and reducing incidents through effective supervision and training. Committed to maintaining safety and security while fostering positive relationships with inmates and staff.
I also have great people/communication skills and a strong work ethic. I am a team player but am also self-motivated to complete tasks given to me.
Overview
15
15
years of professional experience
Work History
Correctional Officer
Jasper County Sheriff Department
05.2025 - Current
- Monitored inmate activities to ensure safety and compliance with facility regulations.
- Assisted in conducting regular inspections of facilities and equipment for safety hazards.
- Supported the implementation of security protocols during inmate transportation and court appearances.
- Participated in training sessions to learn emergency response procedures and conflict resolution techniques.
- Maintained accurate records of incidents, inmate behaviors, and daily activities for reporting purposes.
- Collaborated with team members to manage inmate interactions and promote a secure environment.
- Utilized specific communication tools to relay information effectively among correctional staff members.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Correctional Officer Supervisor
Hardin County Sheriffs Office
02.2022 - 01.2025
- Supervised daily operations ensuring adherence to safety protocols and facility regulations.
- Coordinated inmate activities, promoting compliance with institutional rules and maintaining order.
- Monitored staff performance, providing guidance and support to enhance team efficiency.
- Conducted regular inspections of facilities to identify potential security breaches or maintenance needs.
- Developed training materials for new officers, fostering a thorough understanding of policies and procedures.
- Implemented conflict resolution strategies among inmates, reducing incidents and promoting a safer environment.
- Reviewed reports and incident logs to ensure accuracy and facilitate continuous improvement in operations.
- Boosted team morale with clear communication, constructive feedback, and recognition of high-performing officers.
- Processed intake and release of residents and maintained records of incarceration.
- Streamlined daily operations through efficient work schedules and task delegation to correctional officers.
- Enforced rules, procedures and policies to assist with management of incarcerated population.
- Reduced incidents of violence by promoting conflict resolution strategies among staff and inmates.
Correctional Sergeant
TDCJ
09.2018 - 02.2022
- Supervised daily activities of correctional officers, ensuring adherence to safety protocols and standards.
- Conducted regular inspections of facilities, identifying security breaches and addressing potential risks.
- Trained new staff on procedures, enhancing team performance and operational efficiency.
- Developed incident reports and maintained accurate records for compliance with regulations.
- Monitored inmate behavior, intervening during altercations to maintain order within the facility.
- Evaluated staff performance, providing constructive feedback to support professional development initiatives.
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Supervised 26 employees and performance of tasks and managed 980 offenders.
Medical Assistant
Southeast Texas Surgical Associates
02.2011 - 05.2018
- Assisted physicians with patient examinations and procedures, ensuring adherence to safety protocols.
- Conducted patient intake, documenting medical history and vital signs accurately.
- Coordinated follow-up appointments and managed patient scheduling to optimize clinic workflow.
- Implemented electronic health record (EHR) system updates, improving data management efficiency.
- Trained new staff on office procedures and best practices for patient care delivery.
- Managed inventory of medical supplies, ensuring availability for daily operations without overstocking.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Education
Graduate Certificate - Criminal Justice/Mental Health Jailer
Lamar Institute of Technology
Beaumont, TXRegistered Medical Assistant - Medical Assistant
Kaplan College
Beaumont, TX01-2011
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Safety and security enforcement
- Self-defense tactics
- Search and seizure procedures
- Observation
- Surveillance
- Contraband seizure
- Safety
- Security procedures
- Stress tolerance
- Relationship building and management
- Crisis management
- Crisis intervention training
- Booking procedures
- Suicide prevention
- Firearm operations trained
- Mentorship
- Cultural sensitivity
- Staff management
- File and record maintenance
- Records management
- Inmate classification
- Negotiation
- Courtroom practices
- Facility maintenance
- Product knowledge
- Radio communication
- Excellent problem solver
- Work detail oversight
- Non-violent intervention
- Ethical standards of conduct
- Organizational skills
- Decision-making
- Problem-solving
- Written communication
- Multitasking
- Conflict resolution
- Time management
- Task prioritization
Timeline
Correctional Officer
Jasper County Sheriff Department
05.2025 - Current
Correctional Officer Supervisor
Hardin County Sheriffs Office
02.2022 - 01.2025
Correctional Sergeant
TDCJ
09.2018 - 02.2022
Medical Assistant
Southeast Texas Surgical Associates
02.2011 - 05.2018
Graduate Certificate - Criminal Justice/Mental Health Jailer
Lamar Institute of Technology
Registered Medical Assistant - Medical Assistant
Kaplan College