Amy Covington
ROYSE CITY,TX
Summary
Recent graduate with foundational knowledge in healthcare management and hands-on experience gained through academic projects and extensive work history. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
34
34
years of professional experience
Work History
Timekeeper
Texas Health Physicians Group
Dallas, TX
03.2023 - Current
- Verified timekeeping records and handled any discrepancies with employees.
- Checked accrued hours against listed hours for leave time.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Researched and resolved time discrepancies.
- Provided essential support during audits by maintaining thorough documentation of timekeeping procedures and records.
- Generated reports to track employee time and attendance.
- Reduced payroll errors by meticulously reviewing timesheets and resolving discrepancies before final submission of over 800 employees.
- Upheld the highest standards of confidentiality when handling sensitive employee information, earning a reputation for trustworthiness and professionalism.
- Supported human resources, benefits, and disability management services initiatives by collaborating closely with personnel on various tasks related to workforce management.
- Streamlined timekeeping processes by implementing efficient software solutions and training staff on their use.
- Maintained confidentiality of employee records and payroll information.
- Audited timesheets and payroll records for accuracy.
Practice Manager II
Texas Health Physicians Group
Rockwall, TX
02.2003 - 03.2023
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Supervised team up to 30 office personnel over multiple offices.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Developed comprehensive maintenance schedule for medical equipment, ensuring reliability and safety.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Education
High School Diploma -
Lakeview Centennial High School
Garland, TXNo Degree -
Dallas And Collin County Community College
Dallas, TXCertified Medical Assistant Diploma - Medical Assisting
National Education Centers
Ft. Worth, TxSkills
- Efficiency optimization
- Maintaining files
- UKG Pro and Peoplesoft/Sharepoint expertise
- Timesheet verification
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Deadline oriented
- Employee relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Certified Medical Assistant
Timeline
Timekeeper
Texas Health Physicians Group
03.2023 - Current
Practice Manager II
Texas Health Physicians Group
02.2003 - 03.2023
High School Diploma -
Lakeview Centennial High School
No Degree -
Dallas And Collin County Community College
Certified Medical Assistant Diploma - Medical Assisting
National Education Centers