Amy Covington
ROYSE CITY,TX
Summary
Recent graduate with foundational knowledge in healthcare management and hands-on experience gained through academic projects and extensive work history. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
34
34
years of professional experience
Work History
Timekeeper
Texas Health Physicians Group
03.2023 - Current
- Verified timekeeping records and handled any discrepancies with employees.
- Checked accrued hours against listed hours for leave time.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Researched and resolved time discrepancies.
- Provided essential support during audits by maintaining thorough documentation of timekeeping procedures and records.
- Generated reports to track employee time and attendance.
- Reduced payroll errors by meticulously reviewing timesheets and resolving discrepancies before final submission of over 800 employees.
- Upheld the highest standards of confidentiality when handling sensitive employee information, earning a reputation for trustworthiness and professionalism.
- Supported human resources, benefits, and disability management services initiatives by collaborating closely with personnel on various tasks related to workforce management.
- Streamlined timekeeping processes by implementing efficient software solutions and training staff on their use.
- Maintained confidentiality of employee records and payroll information.
- Audited timesheets and payroll records for accuracy.
Practice Manager II
Texas Health Physicians Group
02.2003 - 03.2023
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Supervised team up to 30 office personnel over multiple offices.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Developed comprehensive maintenance schedule for medical equipment, ensuring reliability and safety.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Education
High School Diploma -
Lakeview Centennial High School
Garland, TXNo Degree -
Dallas And Collin County Community College
Dallas, TXCertified Medical Assistant Diploma - Medical Assisting
National Education Centers
Ft. Worth, TxSkills
- Efficiency optimization
- Maintaining files
- UKG Pro and Peoplesoft/Sharepoint expertise
- Timesheet verification
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Deadline oriented
- Employee relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- Certified Medical Assistant
Timeline
Timekeeper
Texas Health Physicians Group
03.2023 - Current
Practice Manager II
Texas Health Physicians Group
02.2003 - 03.2023
High School Diploma -
Lakeview Centennial High School
No Degree -
Dallas And Collin County Community College
Certified Medical Assistant Diploma - Medical Assisting
National Education Centers
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