Amy Cox
Auburn,KS
Summary
Developed skills in administration and insurance coordination within fast-paced office environment, now seeking to transition into part-time office work. Experience in managing schedules, answering phones, billing, payroll, and all insurance submission and receivable.
Overview
29
29
years of professional experience
Work History
Office Manager
Michael P. Rack D.D.S.
01.1996 - 01.2025
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Handled sensitive employee and patient information with confidentiality, maintaining trust and integrity.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Education
High School Diploma -
Shawnee Heights High School
Tecumseh, KS05-1994
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Payroll processing
- Credit and collections
- Scheduling
Timeline
Office Manager
Michael P. Rack D.D.S.
01.1996 - 01.2025
High School Diploma -
Shawnee Heights High School
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