Amy Coyne
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with the talent for thinking outside box for creative solutions.
Overview
36
36
years of professional experience
Work History
Assistant Administrator
Gallagher Home Health Services
10.2014 - Current
- Established new policies and updated existing policies to improve thestandard of care for patients.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Evaluated work performance of 70 nursing personnel to determine wage increases and implement discipline.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees to develop accountable top quality staff.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability. As well as a proven track record of deficiency-free surveys.
- Participated in all management team meetings to discuss resident status, census changes and resident complaints or concerns.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Patient Care Manager
Omni Home Health
11.2009 - 10.2014
- Direct day-to-day administrative and operational functions for the agency, providing guidance and leadership to over 40 employees across more than 4 departments.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Created customized care plans, working with clinical staff and families to assess and meet individual needs.
RN Case Manager
Gentiva Health Services Inc.
05.2008 - 11.2009
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
RN Case Manager /Marketing Specialist
Cedars Home Health Services
03.2006 - 05.2008
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with 6 key accounts.
- Identified appropriate marketing channels and target customers for campaigns.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Director of Nursing
Jefferson Hills Manor
01.2000 - 03.2006
- Collaborated with staff, management and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents and families.
- Established new policies and updated existing policies to improve standard of care for patients.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Planned and assigned workload to 15-person nursing staff to direct patient care.
- Identified department issues to recommend corrective actions.
Assistant Director of Nursing
John J. Kane Regional Center Glen Hazel
01.2000 - 03.2006
- Performed rounds to observe care and interview staff, residents and families.
- Directly supervised the opening of two 60 bed locked dementia and adult behavior units
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions with 24 hour responsibility.
- Participated in daily management team meetings to discuss resident status, census changes and resident complaints or concerns.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Education
Nursing Diploma - Nursing Diploma
Shadyside School of Nursing
Pittsburgh05.1986
High School Diploma -
Thomas Jefferson High School
Clairton, PA05.1984
Skills
- Clinical Operations Management
- Critical Thinking / Goal Planning
- Discharge and Transfer Procedures
- Work Planning and Prioritization
- Multidisciplinary Collaboration
- Leadership Development
- Service Utilization Improvements
- Superior Work Ethic
- Regulatory Compliance
- Social Perceptiveness
- Patient Satisfaction
Accomplishments
- Increased patient census to goal of above 800.
- Achieved deficiency free surveys through effective clinical operations management across three offices.
- Member of PHA Education Committee for 4 years.
Affiliations
Pennsylvania Home Health Association
Timeline
Assistant Administrator
Gallagher Home Health Services
10.2014 - Current
Patient Care Manager
Omni Home Health
11.2009 - 10.2014
RN Case Manager
Gentiva Health Services Inc.
05.2008 - 11.2009
RN Case Manager /Marketing Specialist
Cedars Home Health Services
03.2006 - 05.2008
Director of Nursing
Jefferson Hills Manor
01.2000 - 03.2006
Assistant Director of Nursing
John J. Kane Regional Center Glen Hazel
01.2000 - 03.2006
Nursing Diploma - Nursing Diploma
Shadyside School of Nursing
High School Diploma -
Thomas Jefferson High School
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