Amy Craft
Lexington ,SC
Summary
Dynamic leader with proven problem-solving and team leadership skills honed at S&T Grading and Excavating and Columbia Smiles. Excelled in operations management and customer service, significantly enhancing client loyalty and operational efficiency. Expert in resolving high-stress situations, demonstrating empathy and professionalism. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Dedicated Customer Service professional with proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
29
29
years of professional experience
Work History
Scale Operations Manager
S&T Grading and Excavating
05.2016 - Current
- Manage Scales for Tare Weight and Balances.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained Monthly DHEC reporting.
- Maintained Weekly Bill Pays.
- Project Liaison for bid requests.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Part-time position Monday-Wednesday 8-5
Patient Coordinator
Columbia Smiles
04.2002 - 05.2016
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Worked with patients to schedule tests and procedures.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Full-time position Monday-Wednesday 8-5 and Thursday 8-2
Nail Technician
Carmen and Carmen Salon & Spa
05.2001 - 05.2002
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Communicated effectively with management concerning important customer issues.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Full-time position Monday-Friday (Some Saturdays required)
Floral Designer
Floral Arts & Basquettes
09.1998 - 03.2001
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
- Contributed ideas to improve overall shop aesthetic, optimizing workflow efficiency within studio spaces while enhancing customer experience in retail areas.
- Full-time position Monday-Friday 8-5 (some Saturdays required for set up of Weddings, Party's and Funerals)
Law Firm Runner
James E. Barfield, Attorney at Law
06.1998 - 08.1998
- Obtained signatures for delivery documents and packages.
- Handled receipt, storage, identification and delivery of products for clients.
- Enhanced client communication by promptly responding to inquiries and providing accurate case status updates.
- Contributed to a positive work environment by assisting colleagues with tasks during busy periods or when additional support was needed.
- Facilitated efficient delivery of legal documents by coordinating courier services and tracking packages to ensure timely arrival.
- Part-time position 3-5 (after school employee)
Title Search Analyst
Fredrick I Hall, III and Associates
03.1996 - 07.1996
- Developed strong relationships with local government offices, ensuring swift access to necessary information and resources for title searches.
- Maintained organized files and records, allowing for easy retrieval of crucial information during the title search process.
- Enhanced title search accuracy by meticulously reviewing property records and documents.
- Handled Bank Deposits and Sorted Mail while applying proper postage
- Part-time after school job 3-5
Education
High School Diploma -
Lexington High School
Lexington, South Carolina05-1998
Skills
- Team Leadership
- Operations Management
- Appointment Scheduling
- Patient confidentiality
- HIPAA Compliance
- Task Management
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Planning and Implementation
- Exceptional customer service
- Organization skills
Timeline
Scale Operations Manager
S&T Grading and Excavating
05.2016 - Current
Patient Coordinator
Columbia Smiles
04.2002 - 05.2016
Nail Technician
Carmen and Carmen Salon & Spa
05.2001 - 05.2002
Floral Designer
Floral Arts & Basquettes
09.1998 - 03.2001
Law Firm Runner
James E. Barfield, Attorney at Law
06.1998 - 08.1998
Title Search Analyst
Fredrick I Hall, III and Associates
03.1996 - 07.1996
High School Diploma -
Lexington High School
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