Amy Cranfill Braxton
Aurora,CO
Summary
Dynamic and detail-oriented professional with extensive experience at HCA Medical Center of Aurora, excelling in records management and patient communication. Proven leadership and critical thinking skills enhance team efficiency and patient satisfaction. Proficient in MEDITECH EHR software and committed to HIPAA compliance, ensuring optimal care coordination and exceptional customer service.
Experienced Senior Registrar with 20 years of experience successfully handling paperwork, recordkeeping and customer service functions. Knowledgeable about related regulations and best practices. Eager to help patients and other staff efficiently and with upbeat attitude.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Registrar
HCA Medical Center of Aurora
02.2015 - Current
- Organized, reviewed, and filed paperwork for secure recordkeeping
- Process patient chats
- Collect copays
- Interview patients at bedside
- Verify all Insurance
- Pre Authorization
- Run reports
- Leadership skills
- Critical thinking skills and high stress tolerance
- Very well customer service skills
Server
Texas Roadhouse Restaurant
06.2000 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Shift Leader
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Medical Office Specialist
HCA Denver Center for Bariatric Surgery
01.2010 - 02.2015
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Collect copays
- Insurance verification
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Managed inventory of medical supplies to provide necessary resources for daily clinic operations without interruption.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
Unit Secretary
HCA North Suburban Medical Center
02.2005 - 02.2010
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Processed lab paperwork and requests according to physicians' orders.
- Monitored inventory levels and advised management of need for replenishment.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
Education
High School Diploma -
Thornton
Thornton, COSkills
- Records management
- Admissions support
- Database administration
- Enrollment management
- Course scheduling
- Admissions and registrations
- Verification and eligibility
- Maintaining documents and records
- Multitasking Abilities
- MEDITECH EHR software
- Heartsaver CPR AED
- Electronic medical record software
- Certified outpatient coder (COC)
- HIPAA compliance
- Insurance and coding specialist
- Microsoft Word
- Power Point
- Excel
- Leadership Skills
- Self motivation
- Medical terminology
- Billing procedures
- Excellent Customer Service skills
Certification
CPR Certified
Tips safe
Serve safe food Handling
Timeline
Registrar
HCA Medical Center of Aurora
02.2015 - Current
Medical Office Specialist
HCA Denver Center for Bariatric Surgery
01.2010 - 02.2015
Unit Secretary
HCA North Suburban Medical Center
02.2005 - 02.2010
Server
Texas Roadhouse Restaurant
06.2000 - Current
High School Diploma -
Thornton
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