Amy Crawford
Cincinnati
Summary
Results-driven AR Specialist with proven success at Eye South Partners, recognized for optimizing claims performance and enhancing team productivity. Expertise in communication and organization within complex insurance environments. Committed to operational excellence and continuous improvement in healthcare settings.
Overview
37
37
years of professional experience
Work History
AR Specialist
Eye South Partners
11.2021 - Current
- When Eye South restructured MidWest, I was managing one small office (15 employees). I lost the Office Manager position and applied for an AR specialist position.
- Started working for Kathy Kartye doing posterior claims for MidWest. Kathy trained me for this position. When I was being moved from MidWest, Kathy said her AR went up several points without me.
- I was moved to CEA and MCOA affiliates for posterior. I had to learn all Texas insurance and coding.
- Then I was moved to URMA and MWEC posterior. Again, I had to learn Chicago insurance and coding. This involved many unions using Advocate and Endeavor.
- Per Maria Kalata, I was the top performer on her team. She asked that I document my workflow so she could help the rest of the team become more efficient.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Office Manager
Midwest Eye Center
01.2018 - 10.2021
- Worked with physicians and financial advisors regularly to come up with what is now called Key Performance Indicators. Reviewed AR, worked with the AR team and to expedite claim handling. Worked with physicians and staff on coding and documentation to ensure clean medical records and therefore, clean claims.
- Held quick meetings in the mornings, three days a week to review with staff/docs the state of the practice (now called a huddle). I reviewed problem areas in the schedule for the day/week. I ensured that each staff member felt like they were part of our team and had valuable input for me.
- I had the least turn over of all MidWest offices.
- Managed office operations to ensure efficient workflow and support for clinical staff.
- Oversaw scheduling and coordination of patient appointments and staff meetings.
- Developed and implemented office procedures to enhance operational efficiency.
- Trained and mentored junior staff in administrative best practices and customer service standards.
- Maintained accurate records and documentation for compliance with healthcare regulations.
- Facilitated communication between departments to improve collaboration and service delivery.
- Several MidWest doctors filled in at our office at various times. Each one commented separately that they had never seen a staff so positive and hard working every time they came to our office. A few optom's asked if they could request a change in office to work with us.
Front Desk Receptionist
MidWest Eye Center
10.1988 - 01.2021
- Enhanced clinic efficiency by managing patient scheduling and appointment coordination.
- Delivered exceptional service by promptly addressing inquiries and resolving issues.
- Streamlined check-in processes through collaboration with medical staff and improved patient flow.
- Trained new reception staff on office procedures and clinic operations.
- Ensured compliance with privacy regulations while overseeing front desk operations.
Technician
Midwest Eye Center
01.1995 - 01.2016
- Ensured optimal equipment performance through regular maintenance and calibration.
- Enhanced service quality by assisting in patient care procedures.
- Conducted diagnostic tests, recording results for physician analysis and review.
- Streamlined workflow with ophthalmologists, improving overall patient outcomes.
- Reduced equipment downtime significantly by implementing new patient workflow processes.
- Certified Ophthalmic Assistant and Technician, demonstrating advanced industry expertise.
- Trained new technicians on standard operating procedures for consistent team performance.
- Led adoption of new technology, increasing diagnostic efficiency for patient care.
- Mentored staff, promoting a culture of continuous learning and development.
- Presented training at American Academy of Ophthalmology meetings and local practices.
Surgery Scheduler
Midwest Eye Center
01.1991 - 01.1995
- Enhanced operating room efficiency by coordinating surgical schedules for multiple physicians.
- Streamlined patient communications, ensuring clarity on pre-operative instructions and appointments.
- Collaborated with clinical staff, reducing patient wait times through improved scheduling processes.
- Adapted daily schedules promptly, addressing last-minute changes or cancellations effectively.
- Facilitated clear communication between patients, surgeons, and insurers for coverage understanding.
- Educated patients on pre-surgery protocols, minimizing complications on procedure days.
Education
No Degree - General
University of Cincinnati
Cincinnati, OHSkills
- Communication
- Relationship building
- Strong client relations skills
- Efficient
- Organization
- Accuracy
- Choosing joy
Accomplishments
I have trained many of the technicians that work in the Cincinnati area. I have taught at the Academy of Ophthalmology meeting. I managed an office that presented a plethora of doctor and staff issues. I turned it around to be a great place to work, where employees were productive and content. Doctors were asking to transfer to my office to work. I presented at a MidWest manager meeting about how I went about turning my practice around. I believe in addressing problems directly and timely to ward off helplessness, unhappiness with the staff and doctors. I work in an organized and efficient manner.
Timeline
AR Specialist
Eye South Partners
11.2021 - Current
Office Manager
Midwest Eye Center
01.2018 - 10.2021
Technician
Midwest Eye Center
01.1995 - 01.2016
Surgery Scheduler
Midwest Eye Center
01.1991 - 01.1995
Front Desk Receptionist
MidWest Eye Center
10.1988 - 01.2021
No Degree - General
University of Cincinnati