Amy Creston
SANDUSKY,OH
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Sams Club. Expert in customer service and time management, achieving significant improvements in efficiency and engagement. Demonstrates strong leadership qualities and attention to detail, driving team success and operational excellence.
Overview
27
27
years of professional experience
Work History
Associate
Sams Club
12.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Assistant Manager
Imagine Baking
07.2015 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved operational efficiency by adopting new technology for inventory management.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Oversaw daily operations to maintain store cleanliness and organization.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Line Lead
Whirlpool
11.1997 - 01.2007
- Assisted in training new employees and implementing procedural changes.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Reduced downtime for machinery by conducting regular maintenance checks and addressing issues promptly.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Trained new employees on production line processes, ensuring a smooth transition into their roles and maintaining high performance standards.
- Performed daily inspections and maintenance of equipment to manage wear and tear.
- Conducted thorough quality control inspections of finished products, ensuring adherence to established specifications and industry standards.
- Monitored product quality to achieve superior quality reputation.
- Maintained open lines of communication between management and production staff, successfully resolving any conflicts or concerns that arose during daily operations.
- Increased employee morale by fostering a positive work environment through effective communication and constructive feedback.
- Met tight deadlines consistently by effectively managing resources, prioritizing tasks, and monitoring progress.
- Addressed any bottlenecks or inefficiencies within the manufacturing line, optimizing operations for maximum output capacity.
- Collaborated with other departments to establish smooth operations and encourage teamwork.
- Followed daily production schedules for organized and on-time deliveries.
- Maintained accurate records of all production activities, providing valuable data for future planning and decision-making processes.
- Managed conflict resolutions to encourage professional and positive relationships.
- Monitored inventory levels closely, coordinating with procurement teams to replenish stock as needed without causing delays in the production process.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Implemented process improvement initiatives to increase productivity and quality standards.
- Provided and promoted solutions to eliminate reoccurring problems.
- Enhanced production efficiency by implementing new process improvements and streamlining workflows.
- Assisted in troubleshooting assembly-related problems to identify discrepancies and avoid disruptions.
- Implemented safety protocols to minimize workplace accidents, protecting staff members from potential hazards.
- Managed daily production schedules to meet customer demands while minimizing overtime costs.
- Collaborated with team members to establish clear goals and objectives, resulting in increased productivity levels.
Education
Coe
Sandusky High School
Sandusky, OH06.1988
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Workplace Safety
- Cash Handling
Timeline
Associate
Sams Club
12.2023 - Current
Assistant Manager
Imagine Baking
07.2015 - 04.2023
Line Lead
Whirlpool
11.1997 - 01.2007
Coe
Sandusky High School