Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Crockett

Fort Wayne,IN

Summary

Accomplished Clinical Care Staff Member at Indiana Vein And Laser Center, adept in health promotion and clinical judgment. Streamlined patient care processes, enhancing efficiency by 30%. Skilled in discharge planning and committed to continuing education, I excel in compassionate patient support and meticulous medical records management. Conscientious Healthcare professional offering over 8 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Clinical Care Staff Member

Indiana Vein And Laser Center
11.2017 - 12.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
  • Cleaned and set up rooms in preparation for patient appointments.
  • Completed necessary reports and documentation on time and to specifications.
  • Obtained patient or family member authorizations for tests and procedures.
  • Disinfected tools, equipment and surfaces between patients.
  • Provided family members with general health education and tips for patient care.
  • Supported office operations by expertly handling administrative needs.
  • Scheduled patients for appointments and maintained master calendar.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Answered patient inquiries and provided information about healthcare services.
  • Inspected equipment for defects and completed basic repairs.
  • Maintained accurate records of patient visits and treatments in patient medical files.

Front Desk Agent

Parkview Sports Group
03.2017 - 11.2017
  • Helped patients complete necessary medical forms and documentation.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Completed clerical duties and tasks for clinic administration.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Answered phone calls and messages for 3-physician sport medical facility, scheduling appointments, and handling patient inquiries.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Registered and verified patient records before triage with most up-to-date information.

Education

Bachelor of Arts - Law (Pre-Law)

Purdue University
West Lafayette, IN
05.1999

Skills

  • Health Promotion
  • Clinical judgment
  • Discharge Planning
  • Continuing education

Certification

  • CNA - Certified Nurse Assistant

Timeline

Clinical Care Staff Member

Indiana Vein And Laser Center
11.2017 - 12.2022

Front Desk Agent

Parkview Sports Group
03.2017 - 11.2017

Bachelor of Arts - Law (Pre-Law)

Purdue University

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Amy Crockett