Amy Cross
Newhall,Ca
Summary
Dedicated organizer with 10+ years of experience. Customer services professional with exceptional skills at listening and discerning true needs within target areas or groups. Seasoned at unifying people behind vital causes in public, private, secular, educational and faith-based realms. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals. Expertise in coordinating [Number]-membercustomer service team and developing programs to enhance productivity. Friendly and efficient candidate devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
28
28
years of professional experience
Work History
After-School Site Coordinator
Rise
Castaic, CA
08.2023 - Current
- Continuously assessed program effectiveness using qualitative feedback from stakeholders along with quantitative measures of student outcomes.
- Invested in staff professional development by conducting classroom observations, assessing needs, engaging in coaching conversations and referring staff to training sessions.
- Assisted with student to staff ratio by facilitating classes and clubs in absence of regularly assigned staff.
- Increased student participation by effectively promoting the after-school program through various communication channels.
Creator and Director
Wieners for Boobs - Dachsunds for Breast Cancer
Rancho Cucamonga, CA
08.2005 - Current
- Raised $4,000 in funds during 2007 to support Breast Cancer Awareness, Susan G
- Komen initiative
- Coordinated with marketing team to drive messaging and promote current campaigns
- Posted useful, creative and timely content on social media, blog and website
- Accomplished project objectives in technical and design areas to facilitate smooth, customer-focused gameplay
- Created agendas and communication materials for team meetings
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Collaborated with others to discuss new fundraising opportunities
- Organized appearances at public events and parades.
Employment Program Representative
Employment Development Department State Disability Insurance
Inglewood, CA
11.2019 - 11.2021
- Distributed checks and paystubs on weekly basis.
- Analyzed variety of HR programs and operational situations to recommend improvements and enhancements.
- Reviewed timesheets for anomalies and worked with supervisors to correct issues.
- Investigated employee complaints, kept documentation and reviewed action plan with HR.
- Collaborated with fellow representatives to share best practices and improve overall program efficacy.
- Established strong relationships with local employers, fostering a network of job opportunities for program participants.
- Ensured compliance with all relevant regulations governing the administration of employment programs at both federal and state levels.
- Conducted thorough evaluations of program effectiveness, implementing improvements as needed to better serve clients.
- Maintained detailed records of client progress and outcomes, ensuring accurate reporting and accountability.
- Streamlined the application process for clients, expediting their entry into suitable employment programs.
Childcare Provider/Sales Consultant
24 Hour Fitness USA Inc.
Santa Clarita, CA
02.2019 - 03.2020
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities
- Improved group and individual behavior by employing positive management strategies
- Incorporated music and art activities to encourage creativity and expression
- Delivered direct, supervised care to groups of children between ages 6 months and 11 years of age
- Used techniques such as positive reinforcement and behavior modeling to instill discipline in children
- Secured indoor and outdoor premises to protect children under care
- Developed and implemented lesson plans based on ages and abilities of class children
- Assisted children in development of social, communication and problem-solving skills
- Maintained organized and clean classroom and work areas
- Enforced rules to teach manners and maintain safe environment
- Kept children safe and secure at all times
- Organized and planned age-appropriate lessons involving reading, crafts, music and movement
- Engaged groups of culturally diverse children in creative, safe and focused setting
- Discussed new developments, misbehavior and concerns with parents or guardians.
Cashier and Retail Sales
Ross Stores Inc.
11.2017 - 02.2018
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Processed payments and maintained accurate drawers to meet financial targets
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Managed cash register operations using POS system, including processing sales and returns
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Helped customers by answering questions and locating merchandise.
Chef and Kitchen Prep
Salvation Army
09.2017 - 02.2018
- Made all meals in accordance with company standards and requirements
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs
- Rotated stock items and ingredients to maintain efficiency and freshness
- Maintained clean and orderly appearance throughout kitchen and dining area
- Adhered to all regulatory standards regarding safe and sanitary food prep
- Executed proper techniques when preparing menu item ingredients
- Kept stations stocked and ready for use to maximize productivity
- Verified proper food preparation by regulating temperature of ovens, broilers, grills and roasters
- Prepped vegetables and salad bar ingredients by washing, chopping and dicing
- Cooked food following specific measurements and recipes
- Offered support to other stations in high-volume shifts or as needed
- Prepared more than 100 dishes per day in fast-paced banquet environment while maintaining high customer satisfaction rate
- Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing
- Operated grills and steamers to prepare vegetables, potatoes, rice and meats
- Organized and labeled stock of ingredients to maintain needed inventory levels
- Sliced meats to prepare for cooking and assembly of menu items such as poultry and pork
- Operated steam kettles to produce 6-gallons of various soups each day
- Maintained quality and freshness of food by rotating stock as needed times per banquet service.
Receiver and Inventory
Salvation Army Pasadena
Pasadena, CA
09.2015 - 02.2017
- Followed standard procedures for tagging and segregating non-conforming products
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Site teacher, art, music and P.E.
West End YMCA
06.2008 - 08.2015
- Kindercare 4/10 - 6/12 Teacher in early childhood education.
Retail Sales Associate
Ontario Music
Ontario, CA
06.2007 - 03.2012
- Initiated friendly conversation with each customer to determine level of assistance required
- Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement
- Managed cash register operations using POS system, including processing sales and returns
- Built customer loyalty by engaging with and identifying product needs of customers
- Drove sales by effectively upselling and cross-selling products to maximize profitability
- Worked with off-site locations to find desired items for customers
- Help customers load purchased equipment when necessary
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Adhered to all company initiatives and achieved established goals for each
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences
- Processed payments and maintained accurate drawers to meet financial targets
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
- Engaged shoppers, providing assistance and information on merchandise and product features
- Drove sales by successfully employing strategies such as upselling and cross-selling
- Assisted in ringing up sales at registers and bagging merchandise
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Prepared products for promotional sampling during in-store demonstrations.
Store Manager
Alta Loma Music
04.2005 - 06.2007
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Trained employees on store security, monetary procedures and customer service expectations
- Resolved customer problems by investigating issues, answering questions and building rapport
- Built loyal customer base by delivering excellent service and stocking in-demand products
- Rotated inventory from oldest to newest to maintain fresh stock
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Shift lead manager
Aaron Bros
08.2003 - 10.2004
- Key-holder, custom orders.
Assisted with facilities maintenance needs
Rancho Cucamonga Community Lions Club
04.1996 - 08.2002
- Assisted with facilities maintenance needs, including basic cleaning and trash removal
- Assisted in set up and running of booths at fund raising events.
Education
Completion Certification -
Pasadena Salvation Army Culinary Arts Program
01.2017
Bachelor of Science - Medical Administration
University Of Phoenix
01.2007
Bachelor of Arts -
Cal State Fullerton
01.2003
Associate of Arts -
Chaffey College
01.2002
Skills
- Arts
- Art
- CPR certified
- Customer service
- First Aid
- Management
- Retail Inventory
- Sales
- Site Teacher/ Camp Counselor
Accomplishments
Associate of the Month 24 hour fitness 2019 January
References
- Erin Guerra, 951-892-6852
- Raquel Morris, 661-309-7812
- Scott Ellis, 661-993-4022
- Miriam Marques, 626-787-7036
- Kellie Davies, 909-938-0030
- Nicole Marie, 909-938-0306
- Debra Sandrowski, 626-627-2767
- Kate Ullom, 831-818-8664
Timeline
After-School Site Coordinator
Rise
08.2023 - Current
Employment Program Representative
Employment Development Department State Disability Insurance
11.2019 - 11.2021
Childcare Provider/Sales Consultant
24 Hour Fitness USA Inc.
02.2019 - 03.2020
Cashier and Retail Sales
Ross Stores Inc.
11.2017 - 02.2018
Chef and Kitchen Prep
Salvation Army
09.2017 - 02.2018
Receiver and Inventory
Salvation Army Pasadena
09.2015 - 02.2017
Site teacher, art, music and P.E.
West End YMCA
06.2008 - 08.2015
Retail Sales Associate
Ontario Music
06.2007 - 03.2012
Creator and Director
Wieners for Boobs - Dachsunds for Breast Cancer
08.2005 - Current
Store Manager
Alta Loma Music
04.2005 - 06.2007
Shift lead manager
Aaron Bros
08.2003 - 10.2004
Assisted with facilities maintenance needs
Rancho Cucamonga Community Lions Club
04.1996 - 08.2002
Completion Certification -
Pasadena Salvation Army Culinary Arts Program
Bachelor of Science - Medical Administration
University Of Phoenix
Bachelor of Arts -
Cal State Fullerton
Associate of Arts -
Chaffey College