Amy Cross
Mechanicsville,VA
Summary
Professional with background in case management in workers compensation, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
16
16
years of professional experience
Work History
RN Field Case Manager, Worker Compensation
CRAWFORD & COMPANY
05.2021 - 10.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Increased client satisfaction through diligent follow-up and personalized support.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Mentored new Field Case Managers within the organization, sharing expertise and providing guidance as they acclimated to their roles.
- Maintained accurate and complete records in compliance with regulatory requirements and organizational policies.
- Improved patient satisfaction through empathetic listening, advocacy, and timely resolution of concerns or issues.
- Participated in professional development opportunities regularly to stay current on best practices within the field of case management.
Registered Nurse
Bon Secours Mercy West, Memorial Regional Medical Center
10.2008 - 04.2021
- Recorded details regarding therapies to keep patient charts updated.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Monitored patient reactions after administering medications and IV therapies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Educated family members and caregivers on patient care instructions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Education
Diploma - Nursing
Bon Secours School of Nursing
Richmond, VA05-2007
Skills
- Clinical judgment
- Compassion and Empathy
- Discharge Planning
- Patient Assessments
- Team Coordination
- Patient education and counseling
- Strong Clinical Judgment
- Licensed RN
- Case Management
- Hospice Care
- Managing deadlines
- Preventive health
- Palliative care awareness
Accomplishments
Excellent oral and written communications skills to effectively facilitate return-to-work solutions with audits at 90-100% and RTW 100%.
Computer skills Microsoft office products, scanners, and fax machines.
Excellent collaborative working relationships with claims adjusters, employers, patients, and attorneys.
General working knowledge of case management practices and ability to quickly learn and apply workers compensation/case management products and services.
Independently approaches problem solving by appropriate use of research and resources.
Daisy Award For Extraordinary Nurses
When I worked at Bon Secours I received 6 Daisy Award pins by being nominated by patients and co-workers within the hospital. I also received the award for the quarter in May 2017 which included the award and statue. I was also nominated for nurse of the year. The Daisy award is giving to nurses who exemplify compassion, respect, excellence, discovery, integrity, and teamwork in the work they do.
Timeline
RN Field Case Manager, Worker Compensation
CRAWFORD & COMPANY
05.2021 - 10.2024
Registered Nurse
Bon Secours Mercy West, Memorial Regional Medical Center
10.2008 - 04.2021
Diploma - Nursing
Bon Secours School of Nursing
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