Amy Crowder
Belgrade,MT
Summary
Diligent designer with a strong background in customer service. Efficiently resolves customer inquiries and consistently maintains high satisfaction rates. Skilled in leveraging communication and problem-solving abilities to enhance the overall customer experience. Proven track record of delivering exceptional service and ensuring customer needs are met.
Overview
16
16
years of professional experience
Work History
Printing Customer Service Representative
Color World Printers
12.2021 - Current
- Lead CSR servicing company's top 3 accounts by revenue
- Provide exemplary customer service through effective communication, consultation and project management
- Coordinate with Sales and Production Manager to monitor internal inventories and fine-tune production schedules; making sure these are optimized to meet customer expectations
- Manage daily delivery of 10-30 finished projects by means of courier, shipping, freight services or customer pick-up
- Maintain accurate database on 1000's of customers and vendors
- Trained, oversaw, and mentored 4 new team members to strengthen performance and job expertise
Administrative Assistant
Epoch West Furniture
10.2020 - 11.2021
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Assist owner with clerical, administrative, accounting and sales functions in a custom-built furniture business
- Facilitate logistics and communicate intricate order details between clients and team of craftsmen
- Conducted research for project proposals, compiling information that supported winning bids
- Ensured accurate record-keeping for 100's of clients with diligent data entry and database management for vital company information
Graphic Designer
K Rose Company
10.2019 - 10.2020
- Conceptualized creative designs for print materials, banners, signs and digital media applications
- $400+/unit sale average increase for represented clients
- Lead training of 3 Designers on print and pre-press production
- Integrated with marketing team, strategizing content across a variety of media
- Successful working within tight deadlines and a fast-paced environment.
- Created logos and branding materials for multiple clients, which increased brand recognition and customer engagement.
Editor / Publisher / Graphic Designer
Montana Angus News
05.2010 - 01.2019
- Increased advertising revenue by 20%
- 100% on-time distribution during 8-year tenure
- Kept up-to-date on industry trends and emerging topics to ensure the relevancy of published materials
- Managed all aspects of production, including: Advertising sales, editorial, news content, layout, design, pre-press, mail list and bookkeeping
- Ensured the financial health & profitability of the publication
- Enhanced publication quality by diligently proofreading and editing articles for grammar, spelling, and consistency
Executive Administrator
Montana Angus Association
05.2010 - 01.2019
- Served as a trusted advisor to board of directors of 300+ member Association, providing guidance and support in strategic decision making
- Responsible for generating 30% of operational income
- Increased membership by 25%
- Optimized member satisfaction by resolving inquiries promptly and ensuring accurate record-keeping in client databases
- Coordinated all association communication, activities & events, including fund-raising campaigns
- Increased efficiency within the organization through regular review and improvement of administrative policies and procedures
- Protected privacy of sensitive information
Owner / Creative Director
VanDy Creative
12.2008 - Current
- 95% on-time delivery of design projects to printers, advertising outlets and other distribution channels
- Print media specialist: Catalogs, display advertising, brochures, banners, flyers, stationary, logo development and promotional products
- Consult with clients to assess needs and propose optimal visual solutions that align with branding and budgetary goals
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals
- Managed day-to-day business operations.
Education
BFA - Graphic Design
Montana State University
Bozeman, MT12.1999
Skills
- Creative problem solving
- Visual communication
- Content creation
- Graphic Design
- Adobe Photoshop, Illustrator, InDesign
- Microsoft / Google Office
- Office operations
- Bookkeeping / Quickbooks
- Customer service
- Verbal & written communication
- Proofreading
- Conflict Resolution
Accomplishments
- Collaborated with team of 9 to establish the of Montana State University Angus herd and supporting foundation
- Lead successful employee petition to reverse board of directors decision to move our business out of state
- Managed the production of high-volume custom furniture order resulting in an on-time delivery to a luxury Big Sky, MT hotel
Timeline
Printing Customer Service Representative
Color World Printers
12.2021 - Current
Administrative Assistant
Epoch West Furniture
10.2020 - 11.2021
Graphic Designer
K Rose Company
10.2019 - 10.2020
Editor / Publisher / Graphic Designer
Montana Angus News
05.2010 - 01.2019
Executive Administrator
Montana Angus Association
05.2010 - 01.2019
Owner / Creative Director
VanDy Creative
12.2008 - Current
BFA - Graphic Design
Montana State University
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