Amy Crumley
Jackson,GA
Summary
Dynamic leader with a proven track record at CVS Pharmacy, adept in shift leadership and cash handling. Excelled in training and mentoring, enhancing team adaptability and operational efficiency. Notably increased customer satisfaction through exceptional service, showcasing reliability and professionalism.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving.
Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
03.2021 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Completed cash and credit card transactions accurately using POS software.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Conducted routine inspections to check quality and compliance with established specifications.
Owner
Lighthouse Services
01.2014 - 06.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Bartender
Bench Warmers
08.2005 - 09.2012
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
Education
Associate of Science - Health Information Technology
DeVry University
03-2013
Skills
- Training and mentoring
- Cash handling
- Inventory
- Safety awareness
- Daily workflows
- Shift checklists
- Shift leadership
- Reliability
- Professionalism
- Adaptability
Timeline
Shift Supervisor
CVS Pharmacy
03.2021 - 09.2023
Owner
Lighthouse Services
01.2014 - 06.2020
Bartender
Bench Warmers
08.2005 - 09.2012
Associate of Science - Health Information Technology
DeVry University