Amy Maree Crutcher
Franklin ,NC
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Macon Program for Progress
Franklin, North Carolina
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Head of Reception (HOR)
The Wells Hotel, Highlander Mountain House
Highlands, NC
05.2023 - 12.2023
- Company Overview: soon to be rebranded as Highlander Outpost
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Proactively identified opportunities for process improvement and offered recommendations to management, leading to increased efficiency across various office functions.
- Maintained a well-organized reception area, contributing to a professional atmosphere and positive first impressions.
- Served as the primary point of contact for clients, providing exceptional service while addressing inquiries and resolving issues.
- Handled sensitive client information with discretion to maintain confidentiality at all times while adhering to privacy regulations.
- Contributed to office supply management by monitoring inventory levels and submitting orders as needed to avoid shortages or delays in work processes.
Front Desk Receptionist
The Wells Hotel
Highlands, NC
08.2021 - 05.2023
- Company Overview: soon to be rebranded as Highlander Outpost
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Customer Service
UPS Store
Franklin, NC
10.2020 - 10.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Associates in Arts -
Macon Early College
Franklin, NC05.2020
Skills
- Microsoft Office (Word, Excel, Powerpoint, Outlook)
- Customer and client relations
- Scheduling and calendar management
- Data organization
- Professional and mature
- Spreadsheets
- Resourceful
- Marketing
- Communication Skills (written and verbal)
- Management (time, people)
- Office equipment operation (copiers, fax machines, etc)
- Inventory control
- Attention to detail
- Problem solving
- Business knowledge
- Teamwork
- Organizational skills
- Flexibility
- Responsibility
- Positivity
- Punctuality
Certification
- Notary Public.
Timeline
Administrative Assistant
Macon Program for Progress
01.2024 - Current
Head of Reception (HOR)
The Wells Hotel, Highlander Mountain House
05.2023 - 12.2023
Front Desk Receptionist
The Wells Hotel
08.2021 - 05.2023
Customer Service
UPS Store
10.2020 - 10.2021
Associates in Arts -
Macon Early College