Amy Cruz
Bonney Lake,WA
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Affectionate Babysitter with hands-on experience monitoring well-being and safety of children. Energetic in conducting fun, age-appropriate activities and modeling appropriate social behaviors. Alert and organized individual dedicated to maintaining child-friendly environment.
Attentive Pet Sitter committed to keeping owners updated with status reports and delivering attentive care to animals during owner absences. Offers engaging activity for pets with focus on safety and security.
Overview
4
4
years of professional experience
Work History
Receptionist
Honda of Fife
10.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Restaurant Hostess
Red Robin
07.2024 - Current
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Adhered to all safety regulations set forth by the restaurant management team.
- Provided menus and answered questions about menu items and specials.
- Greeted customers and escorted them to their tables.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Greeted guests and sat customers at tables or in waiting areas.
- Communicated with servers about new tables, changes in food availability and customer comments.
Crew Member
Dairy Queen Grill & Chill
11.2023 - Current
- Assisted management team with inventory counts of food products and beverage supplies.
- Restocked kitchen supplies including food products and utensils.
- Informed customers about daily specials in an engaging manner.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Assisted in the preparation of food items such as sandwiches, burgers, and more
- Resolved customer complaints in a professional manner.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
Cashier
Panera Bread
09.2022 - 01.2023
- Assisted customers over the phone regarding store operations, product information and order placement.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and service
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
- Balanced daily transactions on a computerized point-of-sale system.
Cashier
Camelback Resort
03.2021 - 09.2021
- Assisted customers over the phone regarding store operations, product information and order placement.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
High School Diploma -
White River High School
Buckley, WA05-2024
Skills
- Conflict Resolution
- Complex Problem-Solving
- Reading Comprehension
- Cash Handling
- Safe Food Handling
- POS system operations
- Active Learning
- Relationship Building
Languages
Spanish
Professional Working
Timeline
Receptionist
Honda of Fife
10.2024 - Current
Restaurant Hostess
Red Robin
07.2024 - Current
Crew Member
Dairy Queen Grill & Chill
11.2023 - Current
Cashier
Panera Bread
09.2022 - 01.2023
Cashier
Camelback Resort
03.2021 - 09.2021
High School Diploma -
White River High School