AMY CUEVAS
Roselle,NJ
Summary
Strong leadership professional experienced in designing and implementing business plans, procedures and strategies. Skilled at setting comprehensive goals for growth and performance.
Overview
24
24
years of professional experience
Work History
Chief Operation Officer
Garden State Urology
08.2020 - Current
- Managing and handling the daily business operations of the company
- Working closely with department heads and supervisors to support the day-to-day activity of employees
- Strategic and operational planning.
- Supported business growth through strategic planning and process development.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Formulated analysis assessments to make informed decisions on proposed projects.
- Managed financial, operational and human resources to optimize business performance.
- Founded performance- and merit-based evaluation system to assess staff performance.
Operations Manager/Practice Administrator
Garden State Urology
07.2012 - 08.2020
- Creating and Implementing new clinical and administrative policies for 10 urology offices throughout Morris County
- Starting up new practices which included IT info structure, designing and staffing of the space
- Working closely with HR director in staffing offices, as well as scheduling and training all new hires
- Interim office manager during transition of management
- Multitasking and leading various committees and projects throughout the organization
- Managing +8 practice managers
- Organizing large training and meetings with the employees.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Provided supervision and management to team of support personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
Practice Administrator
Garden State Urology
08.2008 - 07.2012
- Managed +40 employees and 11 physicians
- Weekly staff scheduling and physician scheduling-creating and maintaining 5 weekly schedules
- Creating and implementing policies to help the office run more efficient
- Customer service training for all staff to help with excellent patient care
- Educating the staff and patients with the billing aspects of the practice.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Supervised team of 40 office personnel and 11 physicians.
Billing Manager
Pulmonary and Allergy Associates
05.2005 - 08.2008
- Managed +10 employees
- Responsible for managing the A/R and patient collections
- Ran and created all monthly reports
- Coding and Auditing of all physician charts.
- Reviewed billing problems, researched issues, and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Established and checked coding procedures, monitored reports and updated internal files.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Billing Manager
Internet Medical Group
09.1999 - 05.2005
- Managed +10 employees
- Responsible for managing the A/R and patient collections
- Ran and created all monthly reports
- Coding and Auditing of all physician charts.
- Reviewed billing problems, researched issues, and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Worked with customers to develop payment plans and bring accounts current.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
Education
BS in Health Care Administration -
Berkeley College
01.2022
Northampton Community College
06.1999
Skills
- New Business Development
- Team Bonding
- Best Practices
- General Management and Administration
Timeline
Chief Operation Officer
Garden State Urology
08.2020 - Current
Operations Manager/Practice Administrator
Garden State Urology
07.2012 - 08.2020
Practice Administrator
Garden State Urology
08.2008 - 07.2012
Billing Manager
Pulmonary and Allergy Associates
05.2005 - 08.2008
Billing Manager
Internet Medical Group
09.1999 - 05.2005
BS in Health Care Administration -
Berkeley College
Northampton Community College
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