Amy Daehling
Philadelphia,PA
Summary
Proven Server at Dagwoods, adept in cash handling and exceptional customer service, showcasing strong work ethic and team leadership. Excelled in enhancing customer satisfaction and maintaining high service standards during peak times, contributing to positive guest experiences and efficient team collaboration.
Overview
29
29
years of professional experience
Work History
Server
Dagwoods
Philadelphia, PA
08.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server Manager
Originals Restaurant
Philadelphia, PA
09.1997 - 08.2017
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Conducted performance evaluations to identify needed merit raises or disciplinary actions.
Secretary
Minute Lube
Bensalem, PA
02.1995 - 04.1996
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
No Degree - Education of Individuals in Elementary Special Education Programs
Holy Family University
Philadelphia, PAAsscociates Of Education - Early Childhood Education
Community College of Philadelphia
Philadelphia, PA06.2001
High School Diploma -
Delaware Valley High School
Philadelphia, PA06.1997
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Sales expertise
- Service prioritization
- Sales Techniques
- Adaptable and Flexible
Timeline
Server
Dagwoods
08.2017 - Current
Server Manager
Originals Restaurant
09.1997 - 08.2017
Secretary
Minute Lube
02.1995 - 04.1996
No Degree - Education of Individuals in Elementary Special Education Programs
Holy Family University
Asscociates Of Education - Early Childhood Education
Community College of Philadelphia
High School Diploma -
Delaware Valley High School