Amy Dalton
Sarasota
Summary
Seeking a position at to utilize my strong customer service and communication skills in providing exceptional guest experiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Rental Agent
Siesta Key Crescent Royale Condominiums
03.2025 - 08.2025
- guest reservations, ensuring accuracy and efficiency in processing bookings and payments.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Managed move-in/move-out processes efficiently, ensuring smooth transitions for both tenants and property owners.
- Built strong relationships with local businesses to generate referrals and expand client base.
- Streamlined the rental application process for efficiency, reducing processing time and improving client experience.
- Kept meticulous records of all transactions, providing transparent communication between all parties involved in the rental process.
- Coordinated repair requests from tenants with appropriate maintenance teams, ensuring timely completion of work orders.
- Increased customer satisfaction by providing personalized rental suggestions based on client needs and preferences.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Developed a reputation for excellent customer service by promptly addressing tenant issues and concerns.
- Managed multiple tasks in high-volume environment.
- Provided callers with product and customer service information to foster brand loyalty.
Lead Agent (Front Desk, Resort, Sales) & Manager
Casey Key Resorts
03.2023 - 03.2025
- Initially hired as Front Desk Agent (January 2022 - March 2023), then promoted to Lead Agent (Front Desk, Resort, Sales) & Manager (March 2023 - Present).
- Greeted guests upon arrival, providing a warm and welcoming first impression and ensuring a smooth check-in process.
- Provided comprehensive information to guests regarding resort amenities, local attractions, and dining options, enhancing their overall experience.
- Effectively handled guest requests and complaints, resolving issues promptly and professionally to ensure guest satisfaction.
- Managed guest reservations, ensuring accuracy and efficiency in processing bookings and payments.
- Communicated effectively with guests and colleagues, fostering positive relationships and ensuring seamless communication across departments.
- Mentored and trained new front desk agents, contributing to their successful onboarding and development.
- Oversaw and coordinated with other departments, including housekeeping and maintenance, to ensure smooth operations and guest satisfaction.
- Performed sales agent duties, including promoting resort services and packages, and closing sales to maximize revenue.
- Managed various aspects of resort operations, demonstrating leadership and organizational skills to ensure efficient and effective daily operations.
Senior Pharmacy Manager Tech
Walgreens
01.2008 - 01.2019
- Provided exceptional customer service, addressing patient inquiries and resolving issues with empathy and professionalism.
- Mentored and trained new pharmacy technicians, contributing to their successful onboarding and development.
- Accurately and efficiently filled a high volume of prescriptions daily, utilizing techniques such as double-checking medication names and dosages, using barcode scanners, and prioritizing urgent requests based on patient needs to ensure patient safety and minimize wait times.
- Collaborated with doctor's offices to clarify prescription details and resolve prior authorization issues, and effectively communicated with insurance companies to resolve billing discrepancies, ensuring timely access to medications for patients.
Education
Elementary Education, Psychology
University of Missouri - Columbia
Columbia, MO06.1993
Skills
- Exceptional customer service
- Effective verbal and written communication
- Guest relations management
- Reservations & Booking: Experience managing reservations and processing bookings using cloud-based systems and CLOCK system Proficient in ensuring accuracy and efficiency in data entry and information management
- Problem-Solving: Proven ability to analyze guest issues and implement effective solutions to ensure satisfaction For example, successfully resolved a guest complaint regarding unsatisfactory accommodations by empathizing with their concerns, apologizing for the inconvenience, and securing them new reservations that met their needs, resulting in a positive resolution
- Multitasking & Organization: Proven ability to manage multiple tasks simultaneously in a fast-paced environment, such as handling a high volume of phone calls, processing reservations, and performing accurate data entry Demonstrated ability to prioritize tasks effectively and maintain a high level of organization even under pressure
- Teamwork & Collaboration: Proven ability to collaborate effectively with colleagues across multiple departments, including housekeeping, sales, events, and maintenance, to achieve common goals and ensure seamless operations Actively participates in team meetings and training sessions to enhance communication and teamwork skills
- Computer Skills: Proficient in utilizing various software and systems, including POS (Point of Sale) systems, Outlook, Microsoft Office Suite (Word, Excel, PowerPoint), data entry software, and reservation systems Demonstrated ability to quickly learn and adapt to new technologies
- Reservations
- Property inspection
- Maintenance management
Certification
- PTCB (Pharmacy Technician Certification Board) Certification
- Senior Pharmacy Technician Certification
Timeline
Rental Agent
Siesta Key Crescent Royale Condominiums
03.2025 - 08.2025
Lead Agent (Front Desk, Resort, Sales) & Manager
Casey Key Resorts
03.2023 - 03.2025
Senior Pharmacy Manager Tech
Walgreens
01.2008 - 01.2019
Elementary Education, Psychology
University of Missouri - Columbia
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