Amy Damjanovich
Eagan,MN
Summary
Dedicated with seven years of giving excellent customer service as well as leading others and developing a team. Looking to join a company that thrives on helping people.
Overview
13
13
years of professional experience
Work History
Sales Floor Lead
Macy's
Bloomington, MN
03.2017 - Current
- Managed Juniors & Plus sizes department March 2017 - July 2017
- Selected to manage a pilot initiative department called Backstage (Macy’s outlet division) store within a store, in July 2017; as a result Backstage will now be permanently added into the store
- Demonstrates active supervision throughout multiple departments by circulating the floor and through formal observations
- Strategizes day to meet deadlines; accomplishing fulfillment orders for our online customer in a timely manner, daily check ins with all associates, planning break schedules, upcoming interviews, maintaining a clean shopping environment for our customers and driving the business
- Written communication by creating goal and to-do charts for team to follow daily
- Coaches and empowers team to become more confident in MAGIC selling
- Developed and promoted an associate into a specialist role
- Readiness to solve problems for associates and/or customers in person or via spec phone
- Performs interviews in search of engaged and customer service focused associates
My Shop Captain (Dresses Lead)
Macy's
Bloomington, MN
04.2016 - 03.2017
- Role modeled exceptional customer service to inspire the sales associates to deliver Macy’s MAGIC behaviors to provide a great customer experience
- Demonstrated active supervision in the Dresses department through formal observations and giving feedback
- Communicated with clients via phone about upcoming events and new dress arrivals
- First employee to be in the Macy’s MyShop captain role; due to the success of the Dress department there was another MyShop captain position added to the store
- Top Dress department in the region for 4th quarter
- Was awarded the 2016 “Driving & Making Results” make MAGIC award
Interim Sales Manager
Macy's
Bloomington, MN
01.2016 - 04.2016
- Temporary filled in while a sales manager was on a LOA by overlooking the Children’s department
- Developed an understanding of managing a department and measuring department performance
- Gained collaboration skills by working closely with the sales management team
- Demonstrated active supervision through formal observations and giving necessary feedback
- Attained coaching skills by developing and empowering the associates in the children’s department with MAGIC selling skills
- Operated frequently as EIC (Executive In Charge) during scheduled 3 hour periods
- EIC duties included being able to problem solve customer service inquiries over the EIC phone; delegating associate needs and issoues to another floor manager; actively supervising the whole store and prepared to make necessary executive decisions
Star Selling Ambassador
Macy's
Bloomington, MN
11.2015 - 01.2016
- Supported sales management team during holiday season by demonstrating additional active supervision
- Delivered feedback through recognition of positive associate-customer engagement and productivity and also through redirection when customer engagement and productivity was lacking
- Partnered with sales manager to review staffing to adhere to business needs and resolve any staffing issues
- Assisted and partnered with associates to solve customer issues
- Welcomed and engaged new hires by giving store tours and partnering them up with another associate to attain on the floor training
Specialist
Macy's
Bloomington, MN
09.2012 - 11.2015
- Assisted customers and clients with wardrobing and demonstrated up-selling of merchandise
- Gained a high level of product knowledge to offer expertise
- Customer service focused (received many positive customer reviews and surveys)
- Developed an impressive clientele list
- Called and invited clients to come back when new merchandise arrived and for upcoming store events
- Exceeded sales plan for 13 consecutive months
- Sales associate duties and beyond
Sales Associate
Macy's
Bloomington, MN
10.2010 - 09.2012
- Demonstrated Macy’s MAGIC to provide the best customer service experience during their visit
- Responsible for direct sales and up-selling merchandise
- Accountable for opening Macy’s Star Rewards Credit Cards for customers
- Performed timely and efficient POS processes including check-outs (cash handling), returns/exchanges, and Macy’s Credit Card payments.
- Maintained clean and organized shopping environment for customers
Education
Associate of Arts - Liberal Arts
Minneapolis Community & Technical College
2013
High School Diploma - undefined
South High School
2010
Skills
- Customer service
- Active listening
- Sales
- Team work
- Interpersonal
- Decision making
- Problem solving
- Delegation
- Attention to detail
- Computers and mobile devices
Timeline
Sales Floor Lead
Macy's
03.2017 - Current
My Shop Captain (Dresses Lead)
Macy's
04.2016 - 03.2017
Interim Sales Manager
Macy's
01.2016 - 04.2016
Star Selling Ambassador
Macy's
11.2015 - 01.2016
Specialist
Macy's
09.2012 - 11.2015
Sales Associate
Macy's
10.2010 - 09.2012
Associate of Arts - Liberal Arts
Minneapolis Community & Technical College
High School Diploma - undefined
South High School