Amy Daniszewski
Wausau,WI
Summary
Dynamic Customer Experience Coordinator at TjMaxx with exceptional organizational and communication skills. Proven track record in resolving customer issues and enhancing satisfaction through effective problem-solving and client advocacy. Proficient in Microsoft Excel, demonstrating strong data management capabilities while fostering team collaboration to achieve service excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Representative
North Central Health Care Center
Wausau, Wisconsin
08.2025 - Current
- Provided exceptional customer support to patients and families in a healthcare setting.
- Managed patient check-ins and appointment scheduling efficiently at North Central Health Care Center.
- Assisted with resolving patient inquiries and concerns in a timely manner.
- Collaborated with healthcare staff to ensure seamless patient care experiences.
- Handled sensitive information with confidentiality and professionalism throughout operations.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Customer Experience Coordinator
TjMaxx
10.2024 - 03.2025
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Secretary
The Warehouse
06.2021 - 09.2023
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Use computers for various applications, such as database management or word processing.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Conduct searches to find needed information, using such sources as the Internet.
- Make copies of correspondence or other printed material.
- Learn to operate new office technologies as they are developed and implemented.
- Provide services to customers, such as order placement or account information.
- Mail newsletters, promotional material, or other information.
Education
High School Diploma -
Northland Pines
Eagle River, WI06-2024
Some College (No Degree) - Business
University of Stevens Point
Stevens Point, WISkills
- Organizational skills
- Cash handling
- Merchandising
- Time management
- Microsoft Excel
- Microsoft Word
- Communication skills
- Leadership
- Customer service
- Team collaboration
- Data entry
- Problem solving
- Training and coaching
- Client advocacy
Certification
Drivers license
Education
other
Languages
5
References
References available upon request.
Personal Information
References
References available upon request.
Timeline
Guest Service Representative
North Central Health Care Center
08.2025 - Current
Customer Experience Coordinator
TjMaxx
10.2024 - 03.2025
Secretary
The Warehouse
06.2021 - 09.2023
High School Diploma -
Northland Pines
Some College (No Degree) - Business
University of Stevens Point
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