Amy Danneker
Seattle,WA
Summary
Lead Aesthetician with a strong 10+ year background in client care, team leadership, spa operations and advanced product knowledge. Experienced in training junior staff, managing appointments and records, and recommending retail products that support treatment goals. Focused on quality service, attention to detail, and client results.
Overview
17
17
years of professional experience
Work History
Lead Aesthetician
Classique Spa
Seattle, WA
2014.05 - Current
- Provides aesthetic services at Classique Spa, including facials, waxing, and skin care treatments.
- Completes client consultations and builds customized treatment plans based on skin concerns.
- Develops customized treatment plans based on individual client needs.
- Assesses client needs and recommends skin care and anti-aging products.
- Recommends retail skincare products aligned with client treatment goals.
- Top seller of salon-exclusive skincare products and encouraging service upgrades.
- Provides excellent customer service and skincare treatments to clients.
- Conducts private client consultations.
- Keeps treatment rooms, tools, and equipment sanitized to meet spa standards.
- Trains and mentors junior estheticians on Classique Spa service protocols, guest care, and product knowledge.
- Extensive product knowledge on the 5+ product lines carried at spa
- Evaluating effectiveness of treatments through observation of skin condition before and after each service.
- Ensures that all equipment is properly maintained according to manufacturer specifications.
- Performs administrative duties including scheduling appointments, maintaining client records, ordering supplies and equipment, processing payments and responding to customer inquiries.
- Completes procedures to remove pore blockages and unsightly blackheads.
Front Desk Manager
Antidote Spa
Olympia, Washington
2009.08 - 2011.09
- Managed spa front desk operations, guest check-ins, and appointment scheduling.
- Managed phone inquiries, booking requests, and client service concerns to enhance guest satisfaction.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Resolved customer complaints promptly while maintaining a friendly attitude to foster positive guest relationships.
- Supervised reception staff, delegated daily tasks, and supported shift coverage.
- Assisted with training new staff members on front desk procedures and policies.
- Trained reception staff on spa policies, service scripts, and client care.
- Conducted detailed training on product lines including Eminence, Glymed, and Skinceuticals to enhance sales skills.
- Processed payments, gift cards, and retail product transactions efficiently to ensure smooth financial operations.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
Education
Esthetics
Evergreen Beauty College
Bellevue, WA2013-12
Bachelor of Arts - Theatre Performance
Central Washington University
Ellensburg, WA2005-05
Skills
- Skin analysis
- Expert skin analysis
- Facial treatments
- HydraFacials
- Hydrafacial experience
- Waxing services
- Waxing specialist
- Chemical peel skills
- Microdermabrasion expertise
- Skin tightening methods
- Skin tightening techniques
- Ultrasonic exfoliation
- LED light therapy
- Manual lymphatic drainage
- Body treatment mastery
- Facial massage techniques
- Advanced facial techniques
- Acne treatment
- Anti-aging treatments
- Treatment planning
- Product recommendation
- Product retailing
- Skincare product sales
- Retail sales
- Sales and upselling
- Consultative sales
- Spa management experience
- Spa operations
- Client consultations
- Client communication
- Client assessments
- Client intakes
- Appointment scheduling
- Inventory control
- Sanitation protocols
- Sanitation practices
- Infection control
- Team leadership
- Continuing education
- Industry trend awareness
- Attention to detail
- Problem solving
- Customer service
- Aromatherapy
- Skincare education
- Skincare treatments
- Extractions and pore cleansing
- Eyebrow shaping expert
- Eyebrow shaping
- Eyebrow and lash tinting
- Makeup application techniques
- Wellness techniques
- Care regimen design
- Sales background
- Spa retail sales
- High-frequency machine use
- Attention to detail
- Eyebrow shaping
- Makeup application techniques
- Client consultation
- Sales background
- Infection control
- Care regimen design
Affiliations
- 20+ years as a professional actor onstage, commercial, and film with skilled experience in public speaking and team leadership
Timeline
Lead Aesthetician
Classique Spa
2014.05 - Current
Front Desk Manager
Antidote Spa
2009.08 - 2011.09
Esthetics
Evergreen Beauty College
Bachelor of Arts - Theatre Performance
Central Washington University