Amy Davis
Goose Creek,SC
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Seasoned Pharmacy Technician with 31 years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation. Expert in filling prescriptions within fast-paced, high-volume settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Ralph H. Johnson VAMC
Charleston, SC
04.2022 - Current
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Assisted patients in understanding their medication instructions and usage directions.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Now serving as Clinical Contact Center (CCC) technician, works collaboratively with VISN programs, services, and interdisciplinary coordinated care team members to provide access to care and meet the needs of Veterans, their family members and/or legal representatives via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video regarding a broad range of topics, including medication refills/renewals, basic billing inquiries, and procedural pharmacy activities.
- Processes and submits patient requests for new prescription orders and renewals (including controlled substances) into the computer accurately, thoroughly and in a timely manner. Uses approved Pharmacy Service protocols when appropriate to satisfy patient medication requests.
- Routinely reviews computer medication profiles for therapeutic duplication, compliance and allergies/drugs reactions. Transfers identified patients to a Pharmacist for supervisor for further evaluation if needed.
Certified Pharmacy Technician
Department of Veterans Affairs (CMOP)
North Charleston, SC
01.2018 - 04.2022
- Served as pharmacy technician with the practical knowledge of: pharmaceutical nomenclature; characteristics, strengths, and dosage forms of pharmaceuticals, operation and care of pharmacy equipment and pharmaceutical procedures and techniques
- Assisted patients in understanding their medication instructions and usage directions.
- Extensive knowledge of generic, trade, and chemical names of drugs
- Knowledge of pharmacy policies and procedures sufficient to train and orient new employees and other staff
- Served as Control Substance Accountable Officer Designee (AOD) for almost 2 years, receiving daily orders and line items with extreme accuracy with the goal to prevent shortages and/or overstock
- Dispensed controlled substances with all policies and laws governing the receipt, storage and control of drugs when called upon
- Independently investigated all controlled substance discrepancies and losses
- Served as a flex technician which is efficient in all critical areas
- Designated as back up for lead technician (GS-7) to manage workflow and the TCA floor for any complications
- Responsible for planning, directing, coordinating and controlling the technician work flow
- Assigns technicians to cover absences, specific tasks or work load requirements, and adjusts accordingly
- Responsible for reliable operation of automated dispensing systems and independently resolves various questions and problems which arise that may affect pharmacy service
- Conducts overseeing or gathering data to be used in operational reports, inventory records, or budget analysis and forecasting
- Functions in the capacity of a pharmacy technician in any area of competency as staffing requirements dictate.
Certified Pharmacy Technician
Naval Health Clinic Charleston
03.2015 - 01.2018
- Served as a pharmacy technician dispensing medications using Composite Health Care Systems (CHCS), Quota Flow Control (Q-Flow), and Pharmacy Management Software Automation (Script-Pro), in support of the following areas: ambulatory, outpatient and controlled substances
- Provided military and civilian medical organizational structure, and practices
- Interpreted, filled and dispensed prescriptions to inpatient and outpatient cautiously checking dosages and to detect therapeutic incompatibilities
- Familiar with the systems used in the pharmacy to dispense medications
- Proficient in understanding standard abbreviations used in the pharmacy
- Knowledgeable in using standardized formulas and procedures weighing, measuring, and mixing bulk quantities of routinely used pharmaceuticals, e.g., solutions, ointments, powders.
Inventory Management Specialist
Naval Health Clinic Cherry Point
Havelock, NC
01.2006 - 03.2015
- Served as pharmacy technician with the Navy in 2006 with the application of practical knowledge of pharmaceutical nomenclature
- Moved to supply technician as a GS-7 where I performed the duties of supply technician and pharmacy technician, this position was reclassified as Inventory Management Specialist GS-9
- As a GS-7 and GS-9 both technical and professional expertise was applied to facilitate managing, regulating, purchasing, and coordinating the supply of pharmaceutical products and equipment for Naval Health Clinic Cherry Point (NHCCP) and all other supported units
- Independently managed an Operating Target (OPTAR) budget of over 8.5 million dollars
- While in this position I received an award for placing the facility in the top 10% of all military treatment facilities with a savings of more than $330,000 through reducing days of stock from 37 days to 19 days
- Thorough in procedures, policies and regulations of the Bureau of Medicine (BUMED) Standard Operating Procedure (SOP), Defense Medical Logistics Standard Support (DMLSS) SOP and Pharmacy SOP
- Managed a DMLSS catalog with over 4,000 line items of pharmaceuticals, equipment, and supplies at the best value and readily available sources of supply
- Individually performed online product research on medications and materials not available through the Prime Vendor
- Prepared all required documentations to Open Purchase (credit card) required medications and materials
- Conducted supply and demand studies to determine and forecast inventory supply needs based on requirements such as knowledge of previous demand, programs and operations of utilizing activities, procurement lead time and current stock levels
- Tracked order status and communicated changes or delays to customers as needed.
- Planned and initiated actions to distribute and/or dispose of items in excess of required quantity, expired material, serviceable, obsolete or suspended items
- Ensured that adequate stock levels were maintained, giving careful consideration to lead time and other factors that affect the supply system
- Reviewed the supply order for accuracy, source of supply and reasonable pricing and verified receipt of products against billing invoices to insure delivery and appropriate purchase pricing
- Acted as point of contact for Prime Vendor personnel requesting items to be added to their stocks and providing data usage to meet pharmacy supply and demand needs
- Performed drug recalls daily received from BUMED
- Organized with other departments in the procurement of medications and medical supplies needed to maintain patient care at Naval Health Clinic Cherry Point (NHCCP)
- Familiar with GSA/FSS (General Service Administration and Federal Supply Service) contracts and prime vendor contracts
Skills
- Problem-Solving Skills
- Pharmacy Operations
- Workflow Optimization
- Quality Assurance and Control
- Troubleshooting Malfunctioning Equipment
Certification
National Pharmacy Technician (PTCB)
References
Available upon request
Accomplishments
- "Caught In The Act Recognition Award" for special acts in providing excellent customer service as a courteous team player and problem solver.
- "Special Act Award" for reducing stock from 37 days to 19, placing the facility in the top 10% of all Military Treatment Facilities with a savings of more than $330,000.
- "Certificate of Recognition Award" for patient safety.
Timeline
Certified Pharmacy Technician
Ralph H. Johnson VAMC
04.2022 - Current
Certified Pharmacy Technician
Department of Veterans Affairs (CMOP)
01.2018 - 04.2022
Certified Pharmacy Technician
Naval Health Clinic Charleston
03.2015 - 01.2018
Inventory Management Specialist
Naval Health Clinic Cherry Point
01.2006 - 03.2015
National Pharmacy Technician (PTCB)
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