Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Davis

Millwood,GA

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and personable with strong relationship-building abilities. Years of experience delivering excellent customer service and administrative assistance, including clerical support and public interaction.

Overview

7
7
years of professional experience

Work History

Receptionist

BYRT CPAs, LLC
04.2017 - Current
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Helped maintain office security by monitoring visitor access.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Collected client payments, processed transactions and updated relevant records.

Job Coach

Diversified Enterprises
08.2016 - 04.2017
  • Enhanced client success rates by creating personalized job search strategies and providing tailored advice.
  • Increased clients interview skills through mock interviews and constructive feedback sessions.
  • Improved clients success rates with personalized coaching on professional communication techniques and proper job etiquette.
  • Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and self confidence.
  • Collaborated with local employers to develop a strong understanding of current hiring needs, ensuring accurate recommendations for my clients, as well as reasonable accommodations.
  • Collaborated with local employers to identify job opportunities for clients.
  • Kept detailed records of each coaching day and individual job performance, and employer recommendations, as well as additional information that may effect client's benefits.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
  • Provided on the job coaching with clients.
  • Guided clients through career transitions by identifying transferable skills and aligning them with new opportunities.

Education

Accounting

Coastal Pines Technical College
Waycross, GA

Early Childhood Education

Waycross College
Waycross, GA

High School Diploma -

Pierce County High School
Blackshear, GA

Skills

  • Clerical Support
  • Data Entry
  • Office Management
  • Scheduling
  • File Management
  • Administrative Support
  • Excellent Communication
  • Customer/Client Relations
  • Organization Skills
  • Schedule Management
  • Security Understanding
  • Office Equipment Operations
  • Supply Management
  • Mail Handling

Timeline

Receptionist

BYRT CPAs, LLC
04.2017 - Current

Job Coach

Diversified Enterprises
08.2016 - 04.2017

Accounting

Coastal Pines Technical College

Early Childhood Education

Waycross College

High School Diploma -

Pierce County High School

Similar Profiles

CREATE PROFILE
Amy Davis