AMY DAY
Spring Branch,TX
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
HEAD VARSITY VOLLEYBALL COACH
Bracken Christian School
08.2016 - Current
- Worked individually with players when struggling to enhance confidence and strengthen court skills.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Prepared athletes for special competitions and tournaments.
- Coordinated with parents, boosters and other resources to meet team needs involving equipment and travel arrangements - raised over $10,000 for new net system, balls, and hotel expenses for Tournaments.
- Held special events to promote camaraderie among teammates, families and community members.
BUS DRIVER
Bracken Christian School
06.2009 - Current
- Maintained Texas driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Inspected emergency equipment and verified safe working order of a 45 passenger Blue Bird bus for student and driver use.
- Communicated information to parents to promote good communication and transparency.
SENIOR LOAN OFFICER ASSISTANT
Amcap Mortgage Ltd
02.2021 - 10.2022
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
- Scheduled meetings and appointments and maintained well-organized master calendar.
- Assessed loan compliance to meet mortgage lending laws and regulations.
- Managed Pipeline of 150 active clients.
DIRECTOR OF COMMUNICATIONS
Bracken Christian School
03.2019 - 02.2021
- Developed effective messaging and communication strategies for parents, students, and staff
- Worked with marketing department to create targeted advertising strategies for key customer demographics.
- Collaborated with media representatives to optimize coverage of special events.
- Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
DIRECTOR OF ADMISSIONS AND TUITION
Bracken Christian School
03.2015 - 03.2019
- Devised and implemented strategic recruitment plan with consideration to both long and short term goals.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Designed effective and user-friendly processes for both admissions and applicant review.
- Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
- Increased school registrations over 45% with improved promotional approaches, outreach strategies and parent engagement plans.
SUMMER QUEST CAMP DIRECTOR
Bracken Christian School
01.2010 - 01.2019
- Planned activities, events and field trips to enrich student development.
- Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities for groups of 45 campers.
- Coached and mentored camp counselors and instructors in effective strategies for relating to students and teaching important life skills.
- Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.
OWNER AND ADMINISTRATOR
Ignite Volleyball Club
06.2012 - 06.2015
- Established organization to bring Club Volleyball to Texas Hill Country area
- Managed day-to-day business operations of organization serving 132 athletes and their families.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
VOLUNTEER COORDINATOR
Bracken Christian School
08.2006 - 05.2015
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Worked with leadership staff and special committees to define volunteer mission and set standards to serve school of 350 students.
- Developed volunteer policies and procedures, codes of conduct and volunteer standards.
- Evaluated strengths of team members and assessed vacancies to match volunteers with positions.
OFFICE MANAGER
Wagner Materials And Construction
10.1998 - 03.2007
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
CLOSING COORDINATOR
Harbor Financial Mortgage Company
06.1996 - 09.1998
- Prepared closing disclosures, post-closing records and disbursements.
- Estimated closing dates and scheduled meetings.
- Collaborated with lenders, agents and legal professionals to resolve transactional and title issues.
- Handled as many as sixty closing files each month by effectively organizing, multitasking and prioritizing closing work.
Education
No Degree - GeneralStudies
Angelo State University
San Angelo, TXHigh School Diploma -
Smithson Valley High School
Spring Branch, TX05.1991
Skills
- Microsoft Office
- EnCompass
- QuickBooks Pro
- Travel Arrangement Coordination
- Creativity and Flexibility
- Self-Control
- Strong Interpersonal Skills
- Verbal and Written Communication
- Safety Awareness
- Motivational Leadership
- Coaching and Mentoring
- Community Relationships
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"If you are crazy enough to do what you love for a living, then your bound to create a life that matters."
Herb Kelleher
Timeline
SENIOR LOAN OFFICER ASSISTANT
Amcap Mortgage Ltd
02.2021 - 10.2022
DIRECTOR OF COMMUNICATIONS
Bracken Christian School
03.2019 - 02.2021
HEAD VARSITY VOLLEYBALL COACH
Bracken Christian School
08.2016 - Current
DIRECTOR OF ADMISSIONS AND TUITION
Bracken Christian School
03.2015 - 03.2019
OWNER AND ADMINISTRATOR
Ignite Volleyball Club
06.2012 - 06.2015
SUMMER QUEST CAMP DIRECTOR
Bracken Christian School
01.2010 - 01.2019
BUS DRIVER
Bracken Christian School
06.2009 - Current
VOLUNTEER COORDINATOR
Bracken Christian School
08.2006 - 05.2015
OFFICE MANAGER
Wagner Materials And Construction
10.1998 - 03.2007
CLOSING COORDINATOR
Harbor Financial Mortgage Company
06.1996 - 09.1998
No Degree - GeneralStudies
Angelo State University
High School Diploma -
Smithson Valley High School
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