Amy Day
Rogers,AR
Summary
Dynamic Assistant Manager with proven expertise in customer service and team leadership honed at Dollar General Store. Excelled in enhancing customer satisfaction and reducing discrepancies through effective decision-making and money handling. Achieved significant shrinkage reduction, demonstrating strong problem-solving skills and a commitment to excellence.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Dollar General Store
08.2020 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Custodial Worker
Springdale School District
09.2015 - 10.2023
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
Veterinary Assistant
Animal Care Clinics
08.2008 - 09.2013
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Education
High School Diploma - Kindergarten Through 12
Huntsville High School
Huntsville, AR05.2004
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Dollar General Store
08.2020 - 08.2024
Custodial Worker
Springdale School District
09.2015 - 10.2023
Veterinary Assistant
Animal Care Clinics
08.2008 - 09.2013
High School Diploma - Kindergarten Through 12
Huntsville High School