Amy Daza
Charlotte,USA
Summary
Dedicated and patient-focused front desk professional with a proven track record in family medicine environments. Excel at providing exceptional administrative support, managing patient flow, and creating a welcoming atmosphere. Committed to maintaining confidentiality and delivering top-notch service to patients and healthcare staff. Eager to contribute to a dynamic team with strong communication and organizational skills.
Overview
6
6
years of professional experience
Work History
Patient Service Specialist
Carmel Family Medicine
Charlotte, NC
10.2023 - Current
- Established a welcoming atmosphere as primary patient contact point.
- Verified the accuracy of medical records and insurance data meticulously.
- Streamlined communication between healthcare providers to improve patient care outcomes.
- Assisted Spanish-speaking patients with translation services to enhance interaction quality.
- Utilized independent decision-making in administrative processes effectively.
- Handled inquiries about claim edits and charge reviews efficiently.
- Ensured confidentiality compliance while delivering high-quality service.
Front Desk Receptionist
Center for Emotional Health
Charlotte, NC
09.2021 - 10.2023
- Created weekly schedules and corrected errors
- Scheduling new/current patient and pharmaceutical representatives appointments
- Took Vital signs/light clinical duties
- Trained and cross-trained staff
- Patient charges and collections
- Ordered office and clinical supplies
- Translated for patients
Patient Service Coordinator
Carolina Pediatrics
Rock Hill, SC
01.2021 - 08.2021
- Registered patients.
- Scheduled appointments.
- Scanned document's.
- Posted payments/changes.
- Verified insurance.
- Phone triage.
- Translated
Bilingual Patient Advocate
Access One
Fort Mill, SC
03.2020 - 12.2020
- Activated new payment plans
- Added charges to existing payment plans
- Followed up on past due accounts
- Setup one-time and recurring monthly payments
- Answered questions concerning payments
- Helped patients stay current with their payments
- Helped patients with Online portal
Education
High School Diploma -
Olympic High school
Charlotte, NC01.2017
Skills
- Bilingual proficiency
- Microsoft applications
- Leadership abilities
- Patient care
- Medical billing knowledge
- Work ethic
- Attention to detail
- Communication skills
- Database management
- Inventory management
- Administrative support
- Problem-solving
Languages
- Spanish
- English
Timeline
Patient Service Specialist
Carmel Family Medicine
10.2023 - Current
Front Desk Receptionist
Center for Emotional Health
09.2021 - 10.2023
Patient Service Coordinator
Carolina Pediatrics
01.2021 - 08.2021
Bilingual Patient Advocate
Access One
03.2020 - 12.2020
High School Diploma -
Olympic High school