AMY DUHON

• Awarded Administrative Person of the Year in March 2024
• Experienced working with senior level professional settings and efficient protocol management
• Assists staff in preparing regularly scheduled reports and mailouts
• Demonstrates ability to work independently when completing tasks
• Proficient in use of office technology
• Collaborates with external vendors regarding payment updates
• Demonstrated ability to maintain confidentiality of records
• Responsible for maintaining database filing systems
• Proficient in time management and prioritizing project assignments
• Adapts to new software programs
• Generates purchase orders for internal staff and external vendors
• Manages office supply inventory
• Regional expertise in foreign language fluency
• Serves as a Notary Public for organizational and departmental staff
• Generates creative thinking to overcome obstacles
• Provides training to organizational staff on office equipment
• Gathers relevant information prior to weekly meetings

• Provided administrative support for supervisor, crew trade leaders and technical staff as needed
• Demonstrated problem solving, organizational, written and oral communication skills
• Supported day-to-day upkeep and daily maintenance of office
• Worked independently and/or in a team environment
• Adapted to utilizing various software application, online information resources, and maintained electronic files
• Participated in online training sessions using Zoom
• Experience with regional proficiency in Spanish
• Maintained Outlook calendar for upcoming events and confidentiality of work order entries

• Tracked inventory
• Assisted customers with finding merchandise
• Responded to customer requests in English and Spanish on the phone or in person
• Processed on average of 50 or more purchases or payments daily, researched online orders and managed discrepancies
• Greeted customers and handled returns
• Recognized for professionalism towards customers

●Facilitated standardized computer-based oral placement exams and assessment tests. Provided students with extra practice during weekly tutoring sessions

● Coordinated volunteer semester schedules and recruited volunteers

● Managed 10 - 15 volunteers by leading them to print resources and other materials to be used in classrooms per semester

● Educated prospective students in English and Spanish about program services and classes

● Networked with other literacy agencies to forecast student referrals

● Mentored ESL volunteers to teach English overseas to adults and children

• Assisted three co-teachers with teaching students to master English conversation and grammar techniques
• Integrated English phonetic teaching strategies and syllable accent stresses into daily lessons
• Assisted co-teachers with curriculum development, grading tests/assignments, and classroom management
• Created PowerPoint presentations to enhance a vibrant learning atmosphere
• Taught co-teachers conversational English in small groups and individually at home school and area neighborhood schools as a volunteer
• Developed bilingual winter and summer camp phonetic class activities
• Hosted a daily after-school book cafe to assess reading comprehension and literacy to English Language Learners
• Taught Business English as a volunteer to adults in the private sector
• Taught English to children in orphanages
• Attended weekly Korean language classes for expatriates
• Developed Korean language through daily interactions with school staff and students at Jung-Gok Elementary School