Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Amy Dean

Amy Dean

Lawton,OK

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Window Tinter

Flys Window Tinting
08.2024 - Current
  • Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
  • Removed previous tint and applied steam for removal and scraped glass.
  • Provided same level of care and attention to all customers, no matter vehicle value.
  • Accepted and processed payments for services.
  • Discussed tint and accessories options.
  • Provided exceptional customer service by addressing clients'' concerns and answering questions about window tinting options.

Owner of Bead Dot Deals

Myself, Amy Dean
01.2019 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Expanded business into new markets, cond
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Manager

Jesse
05.2023 - 03.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed senior-level personnel working in marketing and sales capacities.

Bartender

Seaside Restaurant And Bar
05.2023 - 10.2023
  • Utilized a soda fountain gun and tanks for customers.
  • Created impressive mixed drinks for customers when their requests weren't available. Always satisfied.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Engaged with highly selective guests to ensure their needs were met. Communicated with cook staff for detailed and customized requests.
  • Provided tourist information about the area to guests to ensure local interest.
  • Managed other employees responsibilities in emergencies.
  • Provided front desk service on occasion.
  • Resolved issues with hotel guests who were unsatisfied customers.
  • Attended the alcohol serving window for outside patio customers.

Hotel Housekeeper

Bay View Inn
06.2023 - 12.2023
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Suggested graphic design concepts for advertising.
  • Attended group weekly meetings for duty conversation, comments and complaints for employees and management.
  • Utilized a two way radio throughout daily procedures for swifter completion.
  • Notified management when issues arise.
  • Maintained outdoor grounds.
  • Lifted and moved heavy furniture between multiple flights of outdoor stairs.
  • Decorated rooms and consulted to fix issues for maintenance.
  • Cleaned mold off a ceiling and wall in a bathroom.
  • Removal and disposal of trash to garbage dumpster daily.
  • Cleaned and maintained housekeeping carts.
  • Stocked inventory and kept records on a regular basis.
  • Responsible for keys to storage rooms and maintained storage room areas.
  • Regularly sanitized and cleaned jacuzzis.
  • Tended to long term guests more regularly who were living at the hotel.
  • Checked maintenance of lightbulbs, clocks, windows, refrigerators daily.
  • Responsibility of stripping rooms and daily return of bedding to chute for laundry retrieval.
  • Laundry folding and organizing fresh bedding.
  • Shower and room curtain removal and application.
  • Stocking and maintained room supplies.
  • Assisted and tended to the care of management and dealing with dangerous customers and communication to authority for emergencies.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
  • Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
  • Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
  • Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
  • Washed and folded towels and linens to properly stock guest rooms.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.
  • Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes.
  • Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
  • Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
  • Kept logs of cleaning activities to enable tracking history and maintain accurate records.
  • Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property.
  • Reduced linen waste through careful inventory management and timely replacement of worn items.
  • Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
  • Contributed to sustainability efforts by using eco-friendly cleaning products and techniques.
  • Conducted deep cleaning tasks on regular schedule to ensure long-term maintenance of room quality.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Handled requests for extra linens, toiletries and other supplies.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Polished fixtures to achieve professional shine and appearance.

Education

Adult Ballet

Dance Art Studio
Crescent City, CA
2024

Associate Of Science - Dental Assisting

Platt College
Lawton, OK
05.2005

Certificate - Associate of Applied Science

Great Plains Technology Center
Lawton, OK
05.2005

Associate Degree In Computer Information Systems - Information Technology

Great Plains Technology Center
Lawton, OK
05.2004

Skills

Record keeping

Charting

Filing paperwork

Schedule management

Appointment management

Financial tracking

Detail oriented

Managed Incoming calls

Radiographic Interpretation

Subtraction radiography

Administering Nitrous Oxide

Applying periodontal dressings

Electrical engineering

Business Management

Soldering

Arts and Crafts

Writing fishing tickets

Home care for patients

Ballet

Performing arts

Acting

Singing

Playing Instruments

Accomplishments

  • Collaborated with team of 30 in the development of a classroom school website.
  • Supervised team of 6 staff members.
  • Achieved coding a website by introducing Application Programming Interface Integration (API) for personal, business, and professional clients web pages.
  • Achieved management decision making on web based media content for a successful Hotel and marketing strategies. Also, public advertising for business sales.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked as a team leader in replacing over 100 children's braces in one day due to previous poor dentistry practices.
  • Successful documentation for legal paperwork of sales and purchases.

Timeline

Window Tinter

Flys Window Tinting
08.2024 - Current

Hotel Housekeeper

Bay View Inn
06.2023 - 12.2023

Manager

Jesse
05.2023 - 03.2024

Bartender

Seaside Restaurant And Bar
05.2023 - 10.2023

Owner of Bead Dot Deals

Myself, Amy Dean
01.2019 - Current

Adult Ballet

Dance Art Studio

Associate Of Science - Dental Assisting

Platt College

Certificate - Associate of Applied Science

Great Plains Technology Center

Associate Degree In Computer Information Systems - Information Technology

Great Plains Technology Center

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