Summary
Overview
Work History
Education
Skills
Interests
Work Preference
Hi, I’m

Amy DeBaun

Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Amy DeBaun

Summary

Versatile and results-driven professional with a strong track record of success across diverse industries. Known for solving complex problems, streamlining operations, and uniting people to build high-performing teams and thriving communities.

Overview

35
years of professional experience

Work History

BGT Inc. - Franchisee and Affiliates

Human Resources Manager (Remote)
02.2024 - Current

Job overview

  • Oversee Human Resources for Restaurant Franchise company with 7 brands, 60+ stores, and 700+ employees: Wingstop, Jamba Juice, Einstein Bagels, Jersey Mike's, Cobblers, Papa Johns, and Nothing Bundt Cakes.
  • Maintain company compliance with established organizational standards and rapidly changing local, state, and federal laws.
  • Monitor and handle employee and employer complaints involving harassment allegations and job performance issues.
  • Resolve complex employee issues affecting management and business decisions.
  • Develop comprehensive policy manuals and Standard Operating Procedures (SOPs).

My Pet Chicken LLC, now Henlay LLC

Customer Service Lead (Remote)
05.2016 - 04.2024

Job overview

  • Led team of Flock Care Specialists for a boutique backyard chicken website specializing in heritage breed poultry and product sales and support.
  • Handled customer needs via phones, emails and chat platforms.
  • Trained, oversaw, and mentored new team members strengthening performance and job expertise.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior customer experience by addressing concerns, demonstrating empathy, and resolving problems swiftly.
  • Co-authored "The Crazy Chicken Lady's Activity Book," published and available on Amazon.

Driggs Hill Farm

Farm Owner
12.2014 - 04.2019

Job overview

  • Restored derelict 200 year old Greek Revival farmhouse and grounds to create beautiful farmstay and organic egg delivery business.
  • Tended to all needs of 300+ chickens, goats, geese, quail, and llama.
  • Selected and purchased supplies and equipment such as seed, farm machinery, and livestock.
  • Identified, isolated and treated diverse pests and diseases in crops and livestock.
  • Developed sustainable agricultural practices to reduce waste.
  • Managed operational records, administrative needs and marketing plans to promote business and strengthen revenue streams.

Trinity College

Director of Campus Life
08.1998 - 07.2014

Job overview

  • Led department of 12 direct reports, and 100+ student employees. Bottom line "Buck Stops Here" responsible for: campus center operations, leadership development, campus housing, residential life, student activities/organizations, judicial affairs, new student orientation, and outsourced dining hall and bookstore operations.
  • Prepared and administered operational budget of $1.2 million annually for 2300 student undergraduate campus.
  • Directed student recruitment and retention programs.
  • Recruited, hired and trained departmental professional and student staff..
  • Devised programs which promoted diversity and inclusion on campus.
  • Worked along side campus security to improve policies and procedures, maximizing student safety.
  • Identified and addressed institutional challenges in collaboration with faculty, staff, and students.

Tufts University

Assistant Director of Residential Life
06.1990 - 07.1998

Education

Boston University
Boston. MA

M. Ed. from Educational Administration/Human Resources
12-1990

Boston University
Boston, MA

Bachelor of Arts from Philosophy/Psychology
05-1989

Skills

  • Expertise in research, communication, and presentation to support informed decision-making
  • Skilled in conflict management and resolution, fostering positive and productive work environments
  • Proven ability to oversee regulatory compliance and ensure adherence to industry standards
  • Experienced in training and mentoring team members to build capability and drive performance
  • Adept at leveraging technology to streamline workflows and enhance operational efficiency
  • Self-motivated and results-oriented, with a consistent record of independently achieving strategic objectives

Interests

Gardening, kayaking, ceramics, backyard poultry, environmental and conservation projects, historical travel and archeology, genealogy

Work Preference

Work Location

Remote

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Amy DeBaun