Summary
Overview
Work History
Education
Skills
Certification
Training
Awards
Timeline
Generic

AMY DEGUZMAN

Chesapeake,VA

Summary

Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.

Overview

31
31
years of professional experience
1
1
Certification

Work History

District Manager | Regional Trainer

Banter by Piercing Pagoda / Signet Jewelers
09.2013 - Current
  • Promoted to District Manager in 2014; currently oversee 13 locations, 65+ associates, and $11M+ in annual revenue.
  • Drove $1M+ volume growth across 4 locations and maintained consistent year-over-year district sales increases.
  • Ranked in the top 10% of the brand for 11 consecutive years.
  • Led district training and strategic initiatives, improving average ticket and leveraging financing options.
  • Exceeded expectations on multiple change management rollouts and new program implementations.
  • Developed succession pipeline with internal promotions across store and district leadership roles.
  • Designed and launched remote 'Work from Home' pilot during COVID, boosting Pagoda.com sales and awareness.
  • Earned 8085%+ customer satisfaction scores for 10 straight years.
  • Led impactful store visits and coaching sessions that influenced consistent operational and sales growth.
  • Facilitated regional and corporate trainings; mentor to newly hired District Managers.
  • Partnered with Regional Director on cross-district initiatives, goal setting, and strategic execution.
  • Creator of 'The Piercing Experience,' a brand-wide rollout in 2024.

Mall Manager

Piercing Pagoda / Signet Jewelers
01.1997 - 01.2013
  • Managed two top-performing stores with continuous sales growth.
  • Recruited and trained high-potential employees; many advanced into leadership.
  • Acted as peer mentor and support system for other store managers.

Assistant Manager

Finish Line
03.1994 - 02.1996
  • Assisted with daily operations, sales floor leadership, and opening/closing procedures.
  • Coached and motivated team to achieve daily sales goals.
  • Maintained stock levels, managed inventory counts, and ensured accurate visual merchandising.
  • Delivered exceptional customer service, driving customer satisfaction and repeat business.
  • Gained foundational skills in people leadership, store operations, and sales performance.

Education

Special Education

Virginia Wesleyan University
01.1994

Skills

  • Team Leadership & Development
  • Strategic Sales Growth
  • Succession Planning
  • Performance Coaching
  • Time & Priority Management
  • Change Leadership
  • Operational Excellence
  • Customer Experience
  • Talent Acquisition
  • Emotional Intelligence
  • Growth Mindset & Agility

Certification

  • GSI Diamond Essentials Certification
  • Managing Interpersonal Relationships Certified

Training

  • Performance Management
  • Time Management for Managers
  • Delegating Tasks
  • Business Writing Principles
  • Unconscious Bias
  • Recruiting Talent with Social Media
  • Leading Through Change
  • Communicating with Empathy
  • Developing Emotional Intelligence
  • Coaching & Developing Employees
  • Coaching Skills for Leaders & Managers

Awards

Leadership Legacy Award (2016), 4x Incentive Trip Winner, District Training Manager of the Year (2017, 2018, 2023), Top Customer Service Award (2018, 2021, 2023), Top ESA (2023)

Timeline

District Manager | Regional Trainer

Banter by Piercing Pagoda / Signet Jewelers
09.2013 - Current

Mall Manager

Piercing Pagoda / Signet Jewelers
01.1997 - 01.2013

Assistant Manager

Finish Line
03.1994 - 02.1996

Special Education

Virginia Wesleyan University

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AMY DEGUZMAN