Amy Delacruz
Wilmington
Summary
Experienced in various retail and small business settings, I have achieved success as a customer service representative for over 6 years. Understanding the unique needs of customers and fostering effective communication, I consistently enhance customer satisfaction. With empathy and efficiency, I skillfully navigate challenges, resulting in positive outcomes. A goal-driven professional adept at problem-solving and collaborating as a valuable team player. Even under pressure and in fast-paced environments, my number one priority is to deliver exceptional customer satisfaction.
Overview
5
5
years of professional experience
Work History
CS and Operations Associate
Fantini Bakery
08.2022 - Current
- Delivered exceptional customer service in a fast-paced bakery environment, ensuring a welcoming and efficient experience for everyone
- Managed customer inquiries via phone and in-person, providing timely responses and personalized recommendations to enhance customer satisfaction
- Processed customer orders accurately handled invoicing, and ensured seamless product pickups, maintaining high standards of quality and accuracy
- Coordinated inventory and product organization, ensuring the bakery ran efficiently and that products were always stocked and available for customers
- Developed strong rapport with regular customers, providing tailored service that resulted in repeat business and customer loyalty
- Assisted with daily administrative tasks, including filing and documentation, ensuring smooth operational flow and compliance with health and safety regulations
Retail Associate
Marshalls
09.2021 - 04.2022
- Provided exceptional customer service in a high-volume retail environment, addressing customer inquiries, resolving concerns, and offering personalized assistance to ensure a positive shopping experience
- Processed transactions efficiently using point-of-sale (POS) systems, handling returns, exchanges, and special requests with accuracy and professionalism
- Assisted in merchandising and store organization, ensuring product displays were neat, accessible, and aligned with store standards to enhance customer shopping experience
- Managed customer feedback and complaints, employing problem-solving techniques to ensure customer satisfaction and loyalty
- Supported inventory management by conducting stock checks, assisting in product replenishment, and maintaining stockroom organization to streamline operations
- Worked collaboratively with team members to meet sales targets and contribute to the store's overall performance, fostering a cooperative and results-driven work environment
Retail Associate
Burlington
08.2020 - 03.2021
- Utilized strong product knowledge to guide customers in finding items, emphasizing promotions and sales to drive conversions and boost sales performance
- Handled customer transactions with precision, including processing payments, returns, and exchanges, ensuring accurate records and maintaining a high level of customer satisfaction
- Played a key role in visual merchandising, organizing product displays and maintaining store appearance to attract customers and encourage sales in a fast-paced retail environment
- Managed inventory control, assisting with stock replenishment, and conducting regular stock audits to ensure shelves were well-stocked and accessible
- Actively participated in team sales goals, collaborating with colleagues to achieve store targets, while maintaining a focus on delivering top-tier customer experiences
- Demonstrated strong conflict resolution skills by addressing customer complaints and concerns in a calm and professional manner, ensuring customer loyalty and repeat business
Education
Business Administration -
Northern Essex Community College
Haverhill, MADiploma 600 Hour Aesthetics -
SpaTech Institution
North Andover, MASkills
- Problem solving
- Adaptability
- Customer Centric
- Multi-tasker
- Communication
- Organization
- Proactive mindset
Timeline
CS and Operations Associate
Fantini Bakery
08.2022 - Current
Retail Associate
Marshalls
09.2021 - 04.2022
Retail Associate
Burlington
08.2020 - 03.2021
Business Administration -
Northern Essex Community College
Diploma 600 Hour Aesthetics -
SpaTech Institution
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