Amy De Paz
Cumberland Furnace,TN
Summary
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.
Overview
14
14
years of professional experience
Work History
Senior Customer Service Representative
American Home Patient/ Lincare
01.2022 - 03.2024
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- provide outcome-based solutions for our physician referral sources and existing patient population
- Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
- Prepare and analyze the billing and setup paperwork for patient services
- Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
- Recommend potential products or services to management by collecting patient information and analyzing customer needs
- Actively participate in the training of new customer service and sales personnel
Small Business Owner
Self-employeed
04.2018 - 11.2021
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
Paraprofessional
Metro Nashville Public Schools
09.2015 - 04.2018
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
T2 Line Lead
Vi-Jon
07.2010 - 05.2015
- Assisted in training new employees and implementing procedural changes.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Reduced downtime for machinery by conducting regular maintenance checks and addressing issues promptly.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
Education
GED -
CreekWood High School
Charlotte, TN02.2008
Skills
- Customer Support
- Complaint resolution
- Quality Assurance
- Payment Processing
- Staff Training
- Credit card processing
- Customer Service
- Problem Resolution
- Calm Under Pressure
- Teamwork and Collaboration
- Computer Skills
- Microsoft Office
- Order Processing
- Data Entry
- Administrative and Office Support
- Money handling abilities
- Medical terminology knowledge
Timeline
Senior Customer Service Representative
American Home Patient/ Lincare
01.2022 - 03.2024
Small Business Owner
Self-employeed
04.2018 - 11.2021
Paraprofessional
Metro Nashville Public Schools
09.2015 - 04.2018
T2 Line Lead
Vi-Jon
07.2010 - 05.2015
GED -
CreekWood High School
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