Amy Deschenes
Nashua,NH
Summary
Dynamic hospitality and operations leader with over 25 years of experience in building strong customer relationships, managing complex accounts, and delivering exceptional service across restaurant operations, events, catering, and administrative support. Expertise in client communication, project coordination, cross-functional collaboration, and effective problem resolution enhances the ability to understand customer needs and drive business growth. Proven track record of retaining long-term relationships while adeptly navigating POS systems, CRM workflows, and compliance regulations. Eager to leverage relationship-building skills and strategic support in a Client Success or Account Manager role to elevate long-term customer satisfaction.
Overview
22
22
years of professional experience
Work History
Bar Manager & Hall Rentals Coordinator
American Legion Post 3
01.2024 - Current
- Serve as the primary point of contact for all hall rental clients, managing inquiries, contracts, planning, and execution.
- Build and maintain ongoing client relationships, ensuring positive experiences and repeat business.
- Developed streamlined booking and communication processes, improving customer satisfaction and operational efficiency.
- Manage inventory, compliance, and vendor relationships with strong attention to detail.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 25% improvement over prior onboarding process.
- Completed weekly payroll for 6 employees.
Restaurant & Bar Manager
Cucina Toscana
01.2016 - Current
- Foster loyal guest relationships through personalized service and exceptional communication.
- Lead staff hiring, coaching, and performance management to ensure consistent guest satisfaction.
- Manage beverage programming, vendor relations, and operational controls while collaborating with ownership to optimize revenue.
- Increased sales 3% annually by creating and implementing marketing plans, menus, specials and promotions.
Administrative Assistant & Compliance Liaison
Maeve’s Mobile Catering Company
01.2023 - 01.2025
- Acted as the hub of communication between clients, internal teams, and regulatory agencies.
- Managed client outreach, contract generation, scheduling, and event coordination.
- Interpreted and submitted documentation to towns and the NH State Liquor Commission, ensuring accurate, timely approvals.
- Supported sales, prepared reports, and maintained organized, detailed administrative workflows.
Event & Catering Sales Manager
Good Times LLC
01.2023 - 01.2024
- Managed the full sales cycle from initial inquiry to post-event follow-up.
- Built strong relationships with recurring clients and corporate accounts.
- Entered and managed menus, pricing, and orders in Toast and EzCater (CRM-style platforms).
- Produced forecasting, cost controls, and event reports to support operations and finance teams.
Recruiting Partner
Goodwin Recruiting
01.2022 - 01.2023
- Signed 10 new clients within six months, exceeding annual goal by 67%.
- Achieved 100% client satisfaction scores by maintaining strong communication and service throughout recruitment cycles.
- Collaborated with internal teams and client stakeholders to match needs with qualified candidates.
Carrabba’s Italian Grill
01.2012 - 01.2016
Margaritas Mexican Restaurant
01.2006 - 01.2011
The Barn at Gibbet Hill
01.2004 - 01.2006
Education
Associate of Science -
Skills
- Client Relationship Management
- Account Coordination
- New Business Development
- Cross-Functional Collaboration
- Customer Experience
- CRM Systems & POS Workflows
- Sales Support
- Contract & Proposal Coordination
- Communication & Presentation
- Issue Resolution & Escalation Management
- Forecasting & Reporting
- Process Improvement
- Stakeholder Engagement
- Multi-Project Management
Timeline
Bar Manager & Hall Rentals Coordinator
American Legion Post 3
01.2024 - Current
Administrative Assistant & Compliance Liaison
Maeve’s Mobile Catering Company
01.2023 - 01.2025
Event & Catering Sales Manager
Good Times LLC
01.2023 - 01.2024
Recruiting Partner
Goodwin Recruiting
01.2022 - 01.2023
Restaurant & Bar Manager
Cucina Toscana
01.2016 - Current
Carrabba’s Italian Grill
01.2012 - 01.2016
Margaritas Mexican Restaurant
01.2006 - 01.2011
The Barn at Gibbet Hill
01.2004 - 01.2006