Amy DeShay
Sebastian,FL
Summary
Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates. Well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Proficient in Microsoft Office and proprietary Meditech software.
Overview
7
7
years of professional experience
Work History
Unit Secretary
Steward Health Care
06.2022 - Current
- Managing incoming calls and provide direction to appropriate departments.
- Organizing paperwork such as charts and reports for office and patient needs including consults, transfers, and third- party transportation.
- Maintaining rapport with physicians, nurses and other healthcare personnel, assisting them as needed/ requested.
- Maintaining current and accurate medical records for patients.
- Providing information for patient admissions and discharges to foster timely processing.
- Monitoring inventory levels and advised management of need for replenishment.
- Organizing and maintained patient chart filing system to promote quick data finding for staff.
- Organizing patient files and streamlined operations to improve efficiency.
Security Officer
Palamerican Security
12.2019 - 04.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reported suspicious activities and persons to law enforcement.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reported irregularities such as fire and safety hazards to maintenance.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Identified violators and escorted departing personnel to guard against theft of property.
Dietary Aide
Sodexo Food Service
01.2019 - 02.2021
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Reported and documented resident changes in consumption or behaviors.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
Shift Manager
CVS Caremark
02.2016 - 01.2019
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Trained back-up associates and led crew members in managing operations of storefront.
Skills
- Account Management
- Patient Data Confidentiality
- Nursing Unit Operations
- Coaching and Training
- Medical Records Management
- Teamwork and Collaboration
- Data Entry Software
- Incoming Call Management
Timeline
Unit Secretary
Steward Health Care
06.2022 - Current
Security Officer
Palamerican Security
12.2019 - 04.2021
Dietary Aide
Sodexo Food Service
01.2019 - 02.2021
Shift Manager
CVS Caremark
02.2016 - 01.2019