Amy Deskins
Betsy Layne,KY
Summary
Accomplished Food Service Director and Dietitian with 5years B2B healthcare sales experience dedicated to increasing sales, diversifying menus and optimizing policies to transform food service operations. Quality-oriented and decisive leader with proactive approach.
Overview
27
27
years of professional experience
Work History
Clinical Dietitian Consultant
Claxton Dietetic Solutions
Knoxville , TN
2022.05 - 2022.06
- Completed detailed nutritional assessments of each residents based on health history, medical conditions and energy requirements.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
Deli Worker
Food City
Pikeville , KY
2021.11 - 2022.05
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Assistant Foodservice Manager
Dorsie's Dairy Bar
Pikeville , KY
2013.10 - 2021.10
- Improved operations through consistent hard work and dedication.
- Developed and maintained courteous and effective working relationships.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained high standards of cleanliness and sanitation
- Collaborated on hiring and termination decisions with owner.
- Displayed proper food handling and equipment techniques
- Practiced safe work habits and upheld quality standards training employees.
Clinical Dietitian
ARH Hazard
Hazard , KY
2012.12 - 2013.08
- Completed detailed nutritional assessments of each patient based on health history, medical conditions and energy requirements.
- Developed nutrition plans addressing individual patient diabetes and food allergies.
- Coached individuals on methods for managing chronic diseases with effective dietary plans.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Identified high-risk patients observing signs and symptoms of dehydration, vitamin deficiencies, and general malnutrition making recommendations to physicians.
- Assisted Food Service Director as needed.
Dialysis Dietitian
Davita, Inc & American Renal Associates
Pikeville , KY
2011.10 - 2012.11
- Provided and documented clinical nutrition support for patients and families
- Led interdisciplinary team in delivery of nutrition support, resulting in improved outcomes.
- Transported nutritional samples daily to provide education.
- Handled 60+ patients per week to address patient, families, and interdisciplinary inquires and concerns.
Consultant Dietitian
Dietary Consultants, Inc.
Richmond , KY
2008.10 - 2011.08
- Provided clinical nutrition support and counseling to medical offices, bariatric centers, acute and long- term care facilities to improve patients and resident's outcomes and quality of life.
- Conducted monthly safety and sanitation audits providing in-service education based upon results to resolve compliance issues.
- Provided clinical nutrition support and counseling to medical offices, bariatric centers, acute and long- term care facilities to improve patients and resident's outcomes and quality of life.
- Provided Foodservice Manager positions as needed.
- Determined resident and patient-specific nutrient and energy requirements, with consideration to specific lifestyles, physiology and medical concerns.
- Nutrition representative for MDS and care plans.
Foodservice Director
Compass Group USA, Morrison Healthcare Division
Pikeville , KY
2004.01 - 2008.09
- Worked with qualified chef to diversify menu with new offerings.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and patient/customer-facing roles to promote strong team performance.
- Lead a team of 40+employees in patient service, retail, and catering operations.
- Increased patient satisfaction from 56.3% to 98.7%
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Developed unique events and special promotions to drive sales.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Foodservice Director & Chief Clinical Dietitian
HDS Foodservices
Grundy , VA
2001.01 - 2003.11
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and patient/ customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Provided inpatient clinical nutrition support in acute care facility.
- Nutrition care plan representative.
- Developed patient spreadsheet menus to provide nutritional optimal support.
- Management of successful retail and catering operations.
Healthcare Account Exectutive
Sysco Louisville Foodservices
Louisville , KY
1995.09 - 2000.10
- Maintained excellent customer relations and retention by delivering award-winning service.
- Consistently worked with customers to evaluate proper product placement and usage.
- Increased customer satisfaction by resolving product and delivery issues in a timely manner.
- Developed customer communications and information for trade shows.
- Drove operational improvements which resulted in savings and improved profit margins.
Education
Bachelor of Science - Dietetics
Eastern Kentucky University
Richmond, KY08.1993
Associate of Science - Nutrition Care Management
Eastern Kentucky University
Richmond, KY12.1992
Skills
- Nutrition therapy
- Team building
- Excellent Communication
- Nutrition program management
- Diet modification
- Menu development
- Nutrition needs assessment
- Meal distribution
- Patient education
- Franklin Covey
- DISC training
- Extensive Patient/Customer Satisfaction Training
Timeline
Clinical Dietitian Consultant
Claxton Dietetic Solutions
2022.05 - 2022.06
Deli Worker
Food City
2021.11 - 2022.05
Assistant Foodservice Manager
Dorsie's Dairy Bar
2013.10 - 2021.10
Clinical Dietitian
ARH Hazard
2012.12 - 2013.08
Dialysis Dietitian
Davita, Inc & American Renal Associates
2011.10 - 2012.11
Consultant Dietitian
Dietary Consultants, Inc.
2008.10 - 2011.08
Foodservice Director
Compass Group USA, Morrison Healthcare Division
2004.01 - 2008.09
Foodservice Director & Chief Clinical Dietitian
HDS Foodservices
2001.01 - 2003.11
Healthcare Account Exectutive
Sysco Louisville Foodservices
1995.09 - 2000.10
Bachelor of Science - Dietetics
Eastern Kentucky University
Associate of Science - Nutrition Care Management
Eastern Kentucky University
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