Amy DeVoe
Conyers,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
IHOP
06.2020 - 04.2024
- Managed budget, employee reviews, training and schedules.
- Controlled food cost and labor effectively
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interacted well with customers to build connections and return visits.
- Handled problematic guests to maintain excellent customer service.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
Cake Decorator
Jessicakes
03.2019 - 06.2020
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
To-Go Specialist
Outback Steakhouse
06.2018 - 06.2020
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Ensured order accuracy, reviewing each item before handing off to the customer.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
Server Manager
Southern Cooking
03.2015 - 07.2019
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Server Manager
Mellow Mushroom
02.2007 - 03.2015
- Welcomed and greeted all guests to ensure they felt welcomed and had a great experience.
- Trained all new servers effectively to reduce turn around,
- Liaised between servers and upper management to address issues and manage challenges.
- Handled all ordering for the restaurant to manage food cost.
- Enforced food safety, cleanliness and staying ready for inspections.
- Fostering a safe and pleasant work atmosphere.
Education
High School Diploma -
Union Grove High School
Mcdonough, GA2003
Skills
- Leadership and team building
- Problem Resolution
- Team Player
- Efficient multi-tasker
- Training and coaching
- Time Management
- Staff Management
- Customer Relations
- Training and Development
- Inventory Control
Certification
- Servesafe Certified
Timeline
General Manager
IHOP
06.2020 - 04.2024
Cake Decorator
Jessicakes
03.2019 - 06.2020
To-Go Specialist
Outback Steakhouse
06.2018 - 06.2020
Server Manager
Southern Cooking
03.2015 - 07.2019
Server Manager
Mellow Mushroom
02.2007 - 03.2015
High School Diploma -
Union Grove High School