Amy DeYong
Duncan
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Store Manager
Victoria's Secret & PINK
08.2020 - 12.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Store Manager
Victoria's Secret & PINK
08.2015 - 08.2019
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Oversaw, trained and encourages multiple associates and managers promoting culture of efficiency and performance within the district
- Set effective store schedules based on forecasted customer levels daily schedules and employee skill set
- Managed inventory control, cash control, store opening and closing procedures
- Daily corporate communication via e-mail and phone
- Weekly district conference calls via Zoom.
Store Manager
Cashe'
09.2014 - 02.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Manager
Rue 21
10.2012 - 09.2014
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
Sales Lead
Victoria's Secret & PINK
04.2012 - 10.2012
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Developed and maintained knowledge of current sales and promotions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to team objectives in fast-paced environment.
- Handled cash register operations and customer transactions to process payments.
Business Consultant
Block Business Solutions
05.2011 - 04.2012
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
Outside Sales Representative
Tulsa World Newspaper
12.2009 - 05.2011
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Collaborated with the marketing team on creating effective promotional materials for events and tradeshows.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
Store Manager
Maurice
09.2006 - 11.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
Regional Manager
Money Time & South Tulsa Loans
08.1996 - 05.2003
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Education
Emmanuel Christian School
Tulsa, OK05.1994
Skills
- Leadership Development
- Customer Service Management
- Retail Inventory Management
- Operational Efficiency
- Employee Scheduling
- Recruitment and hiring
- Loss Prevention Procedures
- Leading Staff Meetings
- Outstanding communication skills
- Work Planning and Prioritization
Timeline
Store Manager
Victoria's Secret & PINK
08.2020 - 12.2021
Store Manager
Victoria's Secret & PINK
08.2015 - 08.2019
Store Manager
Cashe'
09.2014 - 02.2015
Store Manager
Rue 21
10.2012 - 09.2014
Sales Lead
Victoria's Secret & PINK
04.2012 - 10.2012
Business Consultant
Block Business Solutions
05.2011 - 04.2012
Outside Sales Representative
Tulsa World Newspaper
12.2009 - 05.2011
Store Manager
Maurice
09.2006 - 11.2009
Regional Manager
Money Time & South Tulsa Loans
08.1996 - 05.2003
Emmanuel Christian School