Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Amy Dezarn

Middletown,OH

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

26
26
years of professional experience

Work History

Patient Access Representative

Bon Secours Healthcare System
06.2022 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Facilitated communication between patients and various departments and staff.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Pharmacy Technician

Georges Pharmacy
07.2013 - 06.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Certified Pharmacy Technician

Walgreens
08.2006 - 07.2013
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Maintained drug inventory levels by ordering necessary medications and supplies.

Pharmacy Technician

Walgreens
05.2001 - 08.2006
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted, measured, and compounded medications following standard procedures.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Pharmacy Technician

CVS Pharmacy
10.1999 - 11.2000
  • Entered and processed patients' prescriptions into internal system.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Managed opening and closing duties for pharmacy.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Education

No Degree - Police Academy

Scarlet Oaks Career Campus
Sharonville, OH
08-2013

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Multitasking and organization
  • Appointment scheduling
  • Phone and email etiquette
  • Medical terminology
  • Healthcare systems navigation
  • Problem-solving
  • Team collaboration
  • Conflict resolution
  • Eligibility determination
  • Insurance billing
  • Information collection
  • Verbal and written communication
  • Data entry
  • Records maintenance
  • Database search and data entry skills
  • Schedule coordination
  • Document filing
  • 50 WPM typing speed
  • Payment collection
  • Patient confidentiality and data security
  • Insurance forms processing

Timeline

Patient Access Representative

Bon Secours Healthcare System
06.2022 - Current

Pharmacy Technician

Georges Pharmacy
07.2013 - 06.2022

Certified Pharmacy Technician

Walgreens
08.2006 - 07.2013

Pharmacy Technician

Walgreens
05.2001 - 08.2006

Pharmacy Technician

CVS Pharmacy
10.1999 - 11.2000

No Degree - Police Academy

Scarlet Oaks Career Campus

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Amy Dezarn